Role / Department Description :
Ensure assigned Raw transcripts are reviewed with the audio and every major, minor, grammatical, & immaterial error is rectified as per verbatim.
The Corrected transcripts are to be completed with a minimum quality benchmark which is measured by an error score of 1.
8 per 10 minute of audio. Edit the transcript at a TAT of 3.5x or less measured against length of the call. Edit 80 to 100 minutes for a given shift.
Corrected Transcript product for CallStreet
Back for TL. In absence of Tl take lead interacting and coordinating with FCAs in getting work assigned as per available team size.
Assign work to Editors in the shift. Request for open edits in the absence of scheduled work. Be a mentor (when required) for new hires in the team.
Capacity management ensuring team is correctly occupied and business is as usual
Required Skills :
Listening Ability To be able to review the transcript while listening to different accents
Typing Skills To be able to type / edit the transcripts faster accurately
Strong Knowledge of Financial terms To understand the context of the calls and terminologies being used as the calls are majorly related to financial performance of the company.
Research Skill To be able to research on the relevant Products, Executive names not easily understandable in the audio
Ability to work in Pressure The nature of the work is highly tiring both physically and mentally and hence to be able to absorb the pressure is a very essential requirement for the job
Ownership As the role requires to acts as backup of TL during their absence, the role requires Ownership
English Grammar knowledgeTo appropriately punctuate and edit the transcript
Exposure to various accentsEditors do work on edits from multiple geographies