GB.HO>Customer Experience.Service Operations.Collection - Data>Collection Manager>Airtel Centre - Gurgaon
5d ago

Key Deliverables

  • Ensure operational execution of Collection & Retention strategy to reduce churn and Bad debt
  • Effective Management of ARC’s to ensure superior customer experience for pre& post customer
  • Drive Complaint reduction and increase FTR at ARCs / ASCs / AEOs
  • Drive High Value Service Experience to increase customer retention and Revenue from these segments
  • Drive Rural Service Experience through ASC expansion and ASC engagement & training.
  • Drive Compliance Management through continuous education at Distributors / Retailers on document adherence, Quality of APEF & reduction of multiple APEF
  • Regular review and monitoring of channel partners & agencies to ensure higher performance and productivity
  • Ensure self-care awareness, Vas revenue up sale, GPRs & data service solution at touch points Skills Required
  • Strong Analytical skills
  • Very high Excel and financial modeling skills
  • High process orientation
  • Good communication skills
  • Result - Orientation
  • High negotiation skills Educational Qualifications
  • Full Time graduate, preferably MBA / PGDM Work Experience
  • 3-8 years of Collections Experience Preferably Telecom
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