GB.HO>Customer Experience.Service Operations.Collection - Data>Collection Manager>Airtel Centre - Gurgaon

Airtel

GURGAON, HARYANA, India

5d ago

Key Deliverables

Ensure operational execution of Collection & Retention strategy to reduce churn and Bad debt

Effective Management of ARC’s to ensure superior customer experience for pre& post customer

Drive Complaint reduction and increase FTR at ARCs / ASCs / AEOs

Drive High Value Service Experience to increase customer retention and Revenue from these segments

Drive Rural Service Experience through ASC expansion and ASC engagement & training.

Drive Compliance Management through continuous education at Distributors / Retailers on document adherence, Quality of APEF & reduction of multiple APEF

Regular review and monitoring of channel partners & agencies to ensure higher performance and productivity

Ensure self-care awareness, Vas revenue up sale, GPRs & data service solution at touch points Skills Required

Strong Analytical skills

Very high Excel and financial modeling skills

High process orientation

Good communication skills

Result - Orientation

High negotiation skills Educational Qualifications

Full Time graduate, preferably MBA / PGDM Work Experience

3-8 years of Collections Experience Preferably Telecom

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