Tech Stack Consultant
QAD LATAM
Mumbai, India
2d ago

What you’ll do

Change Management & Release and Deployment Management

  • Creating RFC (maintenance window) documents for the installation / upgrade activities in strict compliance with document procedures and work towards securing approval for execution of the RFC tasks.
  • Executing the approved RFC’s on Cloud customer environments if the requisite certification level has been achieved.
  • Work towards building certification levels to perform install / upgrades of QAD / QAD Divisional and partner products.
  • Execute environment creation, environment cloning, and server migration / upgrade projects for Cloud customers including A & A+ customers.
  • Incident Management & Problem Management

  • Working on assigned incidents and resolving them as per defined Service Level Agreements (SLAs).The incidents assigned are of a more complex and critical nature for this position
  • Key technical resource for handling outage situations and RCA creation.
  • Root cause analysis of high complexity issues that are recurring in nature by working closely with the Cloud Problem Management team.
  • Employs DMAIC approach to problem solving. Expected to be an SME on at least one of the QAD product / technology areas such as Qxtend, Performance etc

    Service Requests Management :

  • Perform database refreshes and other DBA tasks
  • Perform database refreshes and other DBA tasks
  • Perform system performance examination using performance SME tools and create reports with recommendations to improve performance.
  • Other Cloud environment tasks / activities as assigned Pre-live customer environment management tasks
  • Kbase article creation , report creation & work instruction creation / modification
  • Continuous Improvements

  • Provide suggestions for improvement and draft work instructions for activities that do not have documented instructions
  • Develop training / mentoring plans for team members
  • Evaluate new products so as to ensure readiness within the team for future RFCs
  • Liaison with R&D teams for issues affecting the Cloud Operations team
  • What you’ll need :

  • Education / Licenses : BE / B Tech / MCA
  • 2+ years of QAD and Progress products technical experience which includes experience installing / upgrading the products and performing Progress DBA tasks and managing QAD production environments.
  • Linux skills are a must. Should be well versed with RDBMS concepts and should be comfortable performing Progress DBA tasks as well as QAD products installation, configuration, administration and technical troubleshooting.
  • What We Offer :

  • We offer an amazing culture and comprehensive suite of health and wellness benefits so that employees can focus on helping customers reach our vision for them : the Effective Enterprise.
  • Opportunity to join a growing business, launching into its next phase of expansion and transformation
  • Collaborative culture of smart and hard-working people who support one another to get the job done
  • Our employees tell us they love working for a global organization focused on collaboration, teamwork and customer outcomes.
  • Your health and well being are important to us at QAD. We provide programs that help you strike a healthy work-life balance.
  • An atmosphere of growth and opportunity, where idea-sharing is always prioritized over level
  • Compensation packages based on experience and desired skillset
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