Quality Analyst
Testbook.com
Location: Navi Mumbai, Maharashtra, India
12h ago

About Us

The fastest rising startup in the EdTech space, focussed on Engineering and Government Job Exams and with an eye to capture UPSC, PSC, and international exams.

Testbook is poised to revolutionize the industry. With a registered user base of over 1.36 Crore students , more than 450 crore questions solved on the WebApp, and a knockout Android App.

Testbook has raced to the front and is ideally placed to capture bigger markets.

Testbook is the perfect incubator for talent. You come, you learn, you conquer. You train under the best mentors and become an expert in your field in your own right.

That being said, the flexibility in the projects you choose, how and when you work on them, what you want to add to them is respected in this startup.

You are the sole master of your work.

The IIT pedigree of the co-founders has attracted some of the brightest minds in the country to Testbook. A team that is quickly swelling in ranks, it now stands at 500+ in-house employees and hundreds of remote interns and freelancers.

And the number is rocketing weekly. Now is the time to join the force.

Responsibilities :

  • Participates in design of call monitoring formats and quality standards.
  • Performs call monitoring and provides trend data to management.
  • Uses quality monitoring data management system to compile and track performance at team and individual level.
  • Provides actionable data to various internal teams as needed.
  • Coordinates and facilitates call calibration sessions for Sales & Training Team.
  • Provides feedback to call center team leaders and managers.
  • Prepares and analyzes internal and external quality reports for management staff review.
  • Perform other duties as assigned.
  • Requirements :

  • 2-3 years Call Center Experience
  • Excellent verbal, written and interpersonal communication skills;
  • Outstanding customer service skills and dedication to providing exceptional customer care
  • Must be self-motivator and self-starter
  • Focus on quality and customer service
  • Exceptional listening and analytical skills
  • Solid time management skills
  • Creative ability & writing proficiency
  • Ability to multitask and successfully operate in a fast paced environment
  • Must adapt well to change and successfully set and adjust priorities as needed
  • Must be proficient with Google suite
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