Customer Service Associate
one degre north
Bellandur, Bengaluru, India
6d ago
source : Aasaanjobs
  • Attend customer’s calls and assist them in resolving issues regarding the product / serviceManage large amounts of incoming callsGenerate sales leadsIdentify and assess customers’ needs to achieve satisfactionBuild sustainable relationships and trust with customer accounts through open and interactive communicationProvide accurate, valid and complete information by using the right methods / toolsMeet personal / customer service team sales targets and call handling quotasHandle customer complaints, provide appropriate solutions and alternatives within the time limits;
  • follow up to ensure resolutionKeep records of customer interactions, process customer accounts and file documentsFollow communication procedures, guidelines and policiesTake the extra mile to engage customersStrong phone contact handling skills and active listeningCustomer orientation and ability to adapt / respond to different types of charactersExcellent communication and presentation skillsAbility to multi-task, prioritize, and manage time effectivelyBellandur, BengaluruMarathahalli, BengaluruWhitefield, Bengaluru

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