Qualifications Minimum qualifications :
Experience operating effectively in a fast paced, constantly evolving team environment.
Experience in Operations and Strategy and Planning.
Preferred qualifications :
MBA or advanced degree.
Experience to deliver results through cross functional interaction with sales, marketing, finance, product development and other functions.
Developed communication and negotiation skills and ability to influence cross- functionally.
Demonstrated analytical, communication, and presentation skills.
Developed program management skills and attention to detail.
About the job
As a member of the Partner Operations team, you'll analyze top issues facing our content creators, work with cross- functional teams to resolve them, and help manage support operations.
ll drive reach, satisfaction, and resolution making YouTube an exceptional user experience for everyone.
As a Vendor Manager, you will manage critical workflows operated by vendors within the region and lead a team of vendor managers.
You will have end to end accountability of vendor performance for which includes, but not limited to overseeing staffing, SLA adherence, quality performance and other operations metrics.
You will be establishing the operation at one or more sites and partner with stakeholders, cross functional teams and suppliers to make it a success.
This role includes overall management responsibility for provisioning and enabling the Vendors to operate as outlined in the Statement of Work (SOW).
You will also manage sections of the long- term global operational strategy and support model, including outsourcing decisions, contract agreements, vendor selection and continuous improvements of business processes.
YouTube has grown into a community used by over 1 billion people across the globe to access information, share video, and shape culture.
The YouTube team helps budding creators build careers, creates products like YouTube Kids, YouTube Music, and YouTube Gaming, and engages communities around shared passions and global conversations.
Together, we empower the world to create, broadcast, and share.
Accountable for flawless operations by managing overall vendor performance in region, driving vendor selection, consultation, and overall vendor operations strategies.
Develop and maintain the overall regional workflow strategy, Identify and mitigate risk from a delivery standpoint and ensure compliance with all internal policies and procedures.
Efficient and effective escalation management in line with the established policies and procedures.
Lead regular business reviews and vendor relationship management activities, and effectively partner with cross functional teams locally and globally to drive continuous vertical improvements and efficiencies at scale.
Contribute to global initiatives by defining and realizing overall operations strategy, work closely with various internal groups to understand business requirements, implement new processes and contribute to ongoing process improvements.,