Sr. Technical Consultant (TAM) - Media
Mumbai City
3d ago
source : Shine

Amazon has built a global reputation for being the most customer-centric company, a company that customers from all over the world recognize, value, and trust for both our products and services.

Amazon has a fast-paced environment where we Work Hard, Have Fun and Make History.

As an increasing number of broadcast and online streaming companies continue to move their critical workloads to the cloud, Amazon Internet Services Private Limited (AISPL) is in need of highly efficient technical consulting talent to help our largest and strategically important customers navigate the operational challenges and complexities of AWS Cloud.

We are looking for Sr. Technical Consultant (Media) to support our customers creative and transformative spirit of innovation across technologies, with primary focus on AWS Storage, Content Delivery and Elemental Media products and to apply the product knowledge on key customer projects, during the specification, development, deployment and acceptance phases of deploying video workflows.

As a Sr. Technical Consultant (Media), you will be the primary technical point of contact for one or more customers working to understand their needs and design relevant media solutions, move those solutions from conceptual design to long-term production operations.

This role needs experience in the Media and Entertainment field, with a focus on OTT, Media Supply Chain, Content Management and Post Production.

You will partner with customers that have Media and Entertainment workloads as well as several AWS teams to craft highly scalable, flexible and resilient cloud architectures for customers in the Media and Entertainment space.

While a Sr. Technical Consultant (Media) is not expected to develop software, a software development background is valuable in helping understand complex customer needs and drive software solutions.

You will take overall ownership of the long-term operational health of the deployed solutions and, by extension, significantly contribute to the overall success of the assigned customers.

Are you interested in joining a growing team based outside of Mumbai, India that is focused on helping broadcast and online streaming companies get the most out of AWS Storage, Content Delivery and Elemental Media processing and delivery products Do you have experience managing customer relationships and solutions deployed by enterprise customers If so, this may be a great position for you.

AWS Storage, Content Delivery and Elemental services are helping large enterprises to build video workflows that integrate both on-premises encoding products and cloud-based video encoding and delivery services, and create compelling video-driven experiences for their customers. Come join our team!

Every day will bring new and exciting challenges on the job while you :

Learn and use groundbreaking Cloud technologies.

Interact with leading technologists around the world.

Work on critical, highly complex customer problems that may span multiple AWS Cloud services.

Apply advanced troubleshooting techniques to provide unique solutions to our customers' individual needs.

Work directly with AWS Cloud subject matter experts to help reproduce and resolve customer issues.

Write tutorials, how-to videos, and other technical articles for the customer community.

Leverage your extensive customer support experience and provide feedback to internal AISPL teams on how to improve our services.

Drive projects that improve support-related processes and our customers technical support experience.

Assist in Design / Architecture of AWS and Hybrid cloud solutions.

Help Enterprises define IT and business processes that work well with cloud deployments.

Be available outside of business hours to help coordinate the handling of urgent issues as needed., Bachelor s Degree in Computer Science, IT, Math, or related discipline required, or equivalent work experience.

10+ years of hands-on Infrastructure / Troubleshooting / Systems Administration / Networking / DevOps / Applications Development experience in a distributed systems environment.

External enterprise customer-facing experience as a technical lead, with strong oral and written communication skills, presenting to both large and small audiences.

Experience in the Media & Entertainment market segment.

Track record of ramping up quickly in an evolving and challenging role.

Ability to manage multiple tasks and projects in a fast-moving environment.

Proven track record of exceptional customer focus.

Be mobile and travel to client locations as needed.

Advanced experience in one or more of the following areas : Software Design or Development, Content Distribution and Management, Service Oriented Architecture etc.

Experience with video processing technologies (MPEG2 / AVC / HEVC / MPEGTS) and adaptive bitrate video streaming and delivery technologies.

Experience with AWS Cloud services and / or other Cloud offerings.

Experience in a 24x7 operational services or support environment.


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