Senior Manager-ITS
Bank of America Corporation
Hyderabad, IN
1d ago

Job Description : Overview


Bank of America is one of the world’s leading financial institutions, serving individual consumers, small and middle-market businesses and large corporations with a full range of banking, investing, asset management and other financial and risk management products and services.

We are committed to attracting and retaining top talent across the globe to ensure our continued success. Along with taking care of our customers, we want to be the best place for people to work and aim at creating a work environment where all employees have the opportunity to achieve their goals.

We are a part of the Global Business Services which delivers technology and operations capabilities to all Bank of America lines of business (LOB) and enterprise functions.

Our employees help our customers and clients at every stage of their financial lives, helping them connect to what matters most.

This purpose defines and unites us. Every day, we are focused on delivering value, convenience, expertise and innovation for individuals, businesses and institutional investors we serve worldwide.

  • BA Continuum is a nonbank subsidiary of Bank of America, part of Global Business Services in the bank.
  • Process Overview

    The COO organization enables business delivery on all COO functions including strategy, workspace management, workforce governance, employee engagement, risk management, portfolio governance and integrated reporting.

    Additionally, the team also provides support on enhanced approvals for resource requisitions, campus hiring program and global mobility.

    Job Description

    As a COO Business Manager, an individual role will directly support the Delivery Heads. Role may include : strategic planning, financial / resource planning, communication support, and operational metrics / measurement.

    The Business Support Manager will need to anticipate organizational needs and proactively work with senior leaders to appropriately plan.


  • Ability to plan and direct financial and resource plans.
  • Strong problem solving / conceptual thinking / attention to detail
  • Managing communications with all stakeholders
  • Professional manner and polished interpersonal and written communication skills
  • Ability to work successfully in a team environment, as well as work independently and exercise sound professional judgment
  • Ability to prioritize competing priorities.
  • Solid understanding of risk management concepts.
  • Competent at adapting to changing business needs, dealing with competing priorities, applying critical thinking, communicating effectively and influencing others.
  • Will need to demonstrate strong problem solving skills and ability to take ownership of tasks and challenges

  • Ability to handle a variety of tasks and projects simultaneously
  • Commitment to responsiveness, high quality work and confidentiality
  • Good communicator / collaborator
  • Proficient in PowerPoint, excel and Word
  • Mandatory skills

  • Effective leadership, interpersonal and communication skills
  • Analyzing and interpretation skills
  • Good knowledge of techniques for planning, monitoring and controlling program
  • Ability to find ways of solving or pre-empting problems
  • Proficiency in Microsoft Office software, including Word and Excel
  • Organizing events such as Town halls, planning sessions etc.
  • Desired skills

  • Good communication Skills- Oral and Written
  • Excellent PowerPoint presentation skills
  • Good knowledge of program and project management method
  • Work Timings- 11.30 AM to 8.30 PM IST (Need to flexible as per business need)

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