Senior Capacity Manager
Standard Chartered
Bangalore, India
2d ago

About Standard Chartered

We are a leading international bank focused on helping people and companies prosper across Asia, Africa and the Middle East.

To us, good performance is about much more than turning a profit. It's about showing how you embody our valued behaviours - do the right thing, better together and never settle - as well as our brand promise, Here for good.

We're committed to promoting equality in the workplace and creating an inclusive and flexible culture - one where everyone can realise their full potential and make a positive contribution to our organisation.

This in turn helps us to provide better support to our broad client base. The Role Responsibilities

The key responsibilities of this role are to :

  • Manage and maintain Capacity Management process for the Bank and strive for continuous improvement.
  • Ensure an appropriate level of Capacity and cost for the Business and the supporting infrastructure through a constant cycle of review, optimization, forecasting, and influence.
  • Minimise the adverse Capacity affects on the IT Infrastructure and the Business by proactive, review and planning and taking suitable actions in conjunction with the Technology stakeholders .
  • Value-add to various technology streams by timely and proper engagement and recommending appropriate Infrastructure capacity solutions.
  • Influence infrastructure refresh and upgrades to maintain availability of the Infrastructure capacity.

  • Infrastructure related risks and issues due to infrastructure capacity are identified, communicated, escalated and acted upon.
  • Reduce the unused Infrastructure capacity, influence IT Recharges. Demonstrate cost savings and cost avoidance of Infrastructure capacity wherever possible.
  • Infrastructure budgeting to accommodate the Business Growth and strive to deliver the infrastructure availability within the allocated budget.

  • Demonstrate year on year decrease in the number of capacity incidents
  • Develop influential working relationships with other Technology and Business teams to communicate and achieve capacity management Objectives.
  • Manage the Vendors and Service providers for the successful delivery of the Capacity management processes and SLA.
  • Work closely with outside Industry to identify and influence new technologies as standards to the organization in terms of better Infrastructure Capacity optimisation, improved Performance and reduced cost.
  • Our Ideal Candidate

    Academic & Professional Field of Study

  • Degree in any analytical discipline preferably Electronics / Computer Science engineering or relevant experience
  • Certification

  • ITIL Certification Foundation minimum, Intermediate would be an advantage
  • Skills requiredTechnicalMust have

  • 8 10 years of experience in IT industry with minimum 2 years in capacity management
  • Sound knowledge of Enterprise Architectures, Infrastructure Hardware (Mid-Range Servers, Storage Area Networks), Operating Systems, Application System Software.
  • Internals and Administration of products like Operating Systems, Databases, Web Servers, Application servers, messaging servers and reporting servers, network, storage etc.
  • Strong understanding of Capacity Management principles, process, procedures and best practices.
  • Technology Capacity Forecasting and Trend Analysis Capabilities.
  • Sound knowledge of the capacity metrics of various hardware and software infrastructure and the interpretation of these metrics during incident, problem, capacity reviews.
  • Clear understanding of Monitoring and Reporting tools.
  • Configuration and Asset management
  • Nice to have

  • General Application Product Functionality within the Banking and Finance Industry.
  • Clear understanding of the Infrastructure and Process Industry standards / Roadmap. Ability to map of the Industry standards and Roadmap to the Banks standards and Roadmap with gaps identified.
  • Hands on experience on the use of True Sight Capacity Optimisation and other monitoring tools like ITRS / Spectrum etc
  • Understanding of Infrastructure Consolidation, Virtualisation, Cloud technologies.
  • ITILV3, COBIT5 training (Fundamentals).
  • Certification in ITIL Service Design
  • Non-technicalMust have

  • Excellent leadership, coaching, presentation and Stakeholder management skills.
  • Ability to undertake Financial Cost Benefit Analysis, IT Recharges, Budgeting.
  • Self motivated with good written and verbal communications and convincing skills with all levels of management.
  • Excellent ability to prioritise and control activities and deliver results within budgetary and resource constraints.
  • Independent and confident, but willing and able to harness the expertise of others working as part of any team.
  • Continuous improvement and willingness to learn and implement new concepts, process, procedures, methodologies and products to excel in service delivery.
  • Ability to manage external (vendor) resources and ability to interact and deliver with various technology domains both regional and global teams.
  • Ability to summarise and simplify complex information and communicate it to different groups
  • Apply
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