Infrastructure & Service Technology (IST), CS
Role Description :
This position resides within the Customer Support RPA Team, aligned to the CS Infrastructure and Service Technology (CS IST) organization.
The CS RPA team is responsible for the RPA architecture, development and deployment strategy of Customer Support as well as delivery of some RPA and non-RPA automation projects within CS.
The team consists of multiple roles including :
RPA Business Analyst : within a project, this role is generally responsible for solution architecture, security, user experience definition and delivery planning.
RPA developer : within a project, this role is generally responsible for design, configuration, development of RPA solutions
What RPA Developer does at HP :
Participates in code reviews and may lead code reviews.
Designs, prepares, and executes Unit tests.
Develop and document RPA configuration best practices, configure new RPA processes and objects using core workflow principles that are efficient, well structured, maintainable and easy to understand.
Work within project constraints, communicating any identified project risks and issues to the project manager accordingly and providing inputs to the change control process.
Continuously assess the RPA solution to address potential user experience improvements or additional efficiencies
Manage RPA solution, infrastructure including VM’s and application upgrades / migrations
Defect management in Production and Test environments through the support model
Proactively searches for issues and provides solutions to prevent problems from occurring in area of responsibility including patch management.
Adhere to coding standards and documentation standards for the solutions, test procedures and scenarios during UAT and Production phase
Creating test plan automation procedures
Coordinate with Stakeholders to ensure test scenarios & Samples ready
Validate the testing scenarios
Perform Techno-functional testing
Performing stress tests that expose the product performance
Coordinate with other domain such as project management and Developers scheduling for QA testing
Suggesting improvements areas to Development team to prevent future mistakes during production
Individuals who do well in this role at HP, usually possess :
Education and Experience Required
Bachelor's or Master's degree in Computer Science, Information Systems, or equivalent
Typically, 5-6 years of related experience in IT or business operations
Minimum 2 year of experience in application development or RPA development.
Certification in any well-known RPA technology is an added advantage
Knowledge and Skills
Strong Problem-solving and Analytical Skills
Knowledge and experience with one or more of the following enterprise RPA technologies - Assist Edge, UiPath
Minimum 5 years of professional experience in programming (including VB, C#, .Net, WPF), SQL and relational databases, and application development
Knowledge and experience in BOT Deployment and Control room and release management.
Knowledge of API integration in BOTS
Knowledge of attended, unattended and hybrid RPA automations
Good understanding of emerging technologies such as ML,
Solid familiarity with OCR technologies and their application
Ability to interpret and visualize business process flows and translate them to automation solutions and test scripts
Advanced understanding of modern software development methodologies.
Basic understanding of Lean Six Sigma process methodologies
Excellent communication skills (i.e. written, verbal, presentation), leadership, and influence skills. Mastery in English and local language as well as other languages as required
About the team :
CS RPA Team is part of CS Infrastructure and Service Technology (IST) organization. The core responsibility of this team is to deliver efficient automation to CS operations and help to remove the repeatable and manual tasks of the HP operations users.
This team is responsible for e2e project management including requirement gathering, propose design, development, manage UAT and Implementation.
Team is organized into 4 workstreams to manage the project effectively (BA / Techno BA, Developer, QA, and PM). CS RPA team implemented around 149 ROBOTs using Assist Edge RPA platform from Infosys and deployed Non-RPA solution using programming Languages like C#, VB.Net, SQL etc.
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