Customer Support Executive
Snaphunt
Madurai, India
4d ago

The Offer

  • Great work culture
  • A role that offers a breadth of learning opportunities
  • Responsibilities

  • Developing training lessons with service delivery systems.
  • Managing a team of Customer Support Representatives.
  • Supporting the customer through an email ticketing system and phone calls.
  • Resolving customer complaints and queries.
  • Providing detailed information to customers.
  • Maintaining records of each phone call for future reference.
  • Offering exceptional customer service and satisfaction.
  • Following up with customers for any further information.
  • Taking feedback from the customers.
  • Negotiating the terms and conditions with the customer.
  • Contributing the work to the company’s knowledge base.
  • Maintaining a healthy relationship with the clients.
  • Adhering to the company’s rules and regulations.
  • Requirements

  • Bachelor’s degree
  • Minimum 1 year of experience working as a Customer Support Executive or a similar position in the Customer Service department.
  • Good knowledge of managing the performance of the team.
  • Exceptional verbal and written communication skills.
  • Phenomenal conflict-resolution skills.
  • Good problem-solving abilities.
  • A customer-oriented individual.
  • Ability to meet deadlines and prioritize tasks.
  • Excellent negotiation and sales skills.
  • Outstanding interpersonal and organizational skills.
  • Excellent phone etiquette and active listening abilities.
  • Excellent Email etiquette
  • A quick learner and exceptional ability to make decisions.
  • The Employer

    Our Client is leading IT and Consulting company. we have proven our capabilities in delivering both on-shore and off-shore services to global clients with emerging technologies.

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