Process Associate - Customer Service
Headstrong
Gurugram
5d ago
source : Shine

PA, Customer Service Responsibilities

  • Respond to customer queries and customers concern
  • Making outbound calls to Customers and Employers
  • Provide support for data collection to enable Recovery of the account for end user.
  • Maintain a deep understanding of client process and policies
  • Reproduce customer issues and bring up product bugs
  • Provide excellent customer service to our customers
  • You should be responsible to exhibit capacity for critical thinking and analysis.
  • Responsible to showcase tried work ethic, with the ability to work well both independently and within the context of a larger reciprocal environment
  • Qualifications we seek in you Minimum qualifications

  • Graduate (Any Discipline)
  • Freshers are eligible
  • Preferred qualifications

  • Previous experience in a customer service role chat / email / voice
  • Effective probing skills and analyzing / understanding skills
  • Analytical skills with customer centric approach
  • Excellent proficiency with written English and with neutral English accent
  • You should be able to work on a flexible schedule (including weekend shift)
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