About WB Service Hub :
In order to deliver best in class customer service as also have better control on Wholesale Banking transactions, forms which include Corporate Current Account bulk servicing and CMS transactions, This will help in controlling the TAT / NFTRs on transaction delivery with better synergies with WTO Centralized Units.
The primary aim is to improved customer experience, importance and contribution towards the organization, provide proactive service delivery in terms of Wholesale Banking (WB) Service and services covering CA / CMS businesses, provide best in class TATs coupled with significantly reduced NFTR levels on the entire gamut of Transactions and Service Requests in respect of the aforesaid lines of business.
In order to deliver best in class customer service as also have better control on TAT / NFTRs on transaction delivery. The primary aim is to improve customer experience.
About the Role :
The WBS-CA CSO is designated to offer an enhanced and differentiated service experience to Wholesale banking Client tele (WCG+ CBG segments).
They will need to ensure prompt processing of service requests to deliver best in class customer service as also have better control on TAT / NFTRs on transaction delivery.
The primary aim is to improve customer experience.
agencies, Other issues
Optimal qualification for success on the job is :
Role Proficiencies :
For successful execution of the job, the candidate should possess the following :
ComeAsYouAre "We are dil se open. Women, LGBTQIA+ and PwD candidates of all ages are encouraged to apply"