Global IT Director - IT Operations
The Boston Consulting Group GmbH
New Delhi, National Capital Territory of Delhi, Indien
23h ago
source : JobLeads

The IT Operations Director will lead a highly cross-functional effort focused on supporting and maintaining all facets of the IT department.

The IT Operations Director ensures that IT services work reliably and securely, while providing direction and solutions that enhance the critical operations of IT.

The goal is to ensure IT systems, services and people are effective and functioning within the limits of budget, time and company specifications.

The IT Operations Director will also play a strategic role in the IT department where they coordinate the implementation and upgrade of IT applications and services.

This also includes documenting and maintaining business recovery and data protection strategies for the purpose of resuming operations in the event of a disaster.


The ideal candidate will have proven experience in IT Operations and ITIL methodologies, while thriving in a work environment that requires strong problem solving skills coupled with an aptitude for team collaboration and open communication.

  • Establish and oversee IT Operations function ensuring that all goals and SLAs are met or exceeded and effectively communicate the business impact across the organization.
  • Devise and establish operational policies and systems to support the implementation of strategies set by the IT leadership team.
  • Ensuring adherence to key performance objectives to meet business and customer expectations.
  • Collaborating with leadership to build an environment of collective responsibility and accountability.
  • Manage global incident, problem & change processes.
  • Assist in building relationships with vendors and managing deliverables based contracts.
  • Ability to understand and communicate IT cloud and virtualization strategies, as it relates to DevSecOps approach.
  • Driving employees and leading performance reviews to ensure engaged and skilled workforce.
  • Performing other duties as assigned or required.

  • Demonstrated success and expertise overseeing IT Operations in a large cross-cultural / multi-national firm.
  • Strong analytic and big picture capabilities in problem solving approaches.
  • Ability to build trust and work collaboratively with senior leadership and stakeholders.
  • Excellent oral and written communications skills.
  • Sense of urgency.
  • Strong leadership and people skills - managing global teams.
  • Proficient in ITIL, ITSM and ITaaS.
  • 10-15 years of experience in an internal or external role responsible for driving global process and / or system change initiatives preferred.
  • Minimum BS / BA in computer science, engineering or related field, MS / MA preferred.

    BCG’s information technology group collaboratively delivers the latest digital technologies that enable our consultants to lead and our business to grow.

    For our IT jobs, we seek individuals with expertise in the areas of IT infrastructure, application development, business systems, collaborative and social technologies, information security, and project leadership.




    BCG pioneered strategy consulting more than 50 years ago, and we continue to innovate and redefine the industry. We offer multiple career paths for the world’s best talent to have a real impact on business and society.

    As part of our team, you will benefit from the breadth and diversity of what we are doing today and where we are headed next.

    We count on your authenticity, exceptional work, and strong integrity. In return we are committed to supporting you in discovering the most fulfilling career journey possible and unlocking your potential to advance the world.

    Our team called Global Services (GS) provides corporate support to business areas such as Finance, Legal, HR, Marketing and IT.

    This diverse team of experts, operators and specialists represent all levels from Partner to entry level staff, operating across the globe in multiple countries.

    Global Services is in short, the backbone of BCG.


    Boston Consulting Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity / expression, national origin, protected veteran status, or any other characteristic protected under federal, state or local law, where applicable, and those with criminal histories will be considered in a manner consistent with applicable state and local laws.

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