Operations Engineer – Support/Operations
American Express Company
Bangalore, Karnataka, India
1d ago

Position Operations Engineer

In this role you will be responsible for the Enterprise Command Center’s performance on event management, troubleshooting on technical bridges, process implementation and all Operational Improvements.

Must have a metrics-driven operational mindset, be passionate about details, make data-driven decisions and represent the ECC amidst high pressure situations in a professional manner.

Travel / Location - Bangalore, India

Typical Activities

  • Remediate Level 1 technology issues directly through execution of standard operating procedures
  • Participate and assist with service restoration and proactive bridge calls
  • Support Mission Control efforts of major product launches and critical changes through monitoring and customized presentation layer
  • Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

    Qualifications

    Qualifications (minimum of 5)

  • 2+ years IT working experience in the areas of Application Performance Management and / or application monitoring
  • 2+ years in network administration, system administration, or performance engineering / testing
  • 1+ years of solid enterprise level .NET or Java development / support / operations
  • 1+ years of experience in web programming (JQuery, AJAX and other JavaScript frameworks)
  • 2yr Degree in Computer Science, Computer Engineering or Information Technology
  • Experience with application technologies (J2EE, .NET, Citrix, Microservices)
  • Experience with database technologies (Oracle, DB2, MS SQL)
  • Good understanding of distributed applications
  • Good understanding of web and enterprise applications
  • Ability to address complex application environments to provide customers with clear guidance on implementation strategy and potential performance improvements
  • Excellent organizational / time management skills
  • Must have strong interpersonal communication skills and a passion to learn new technology
  • Must have solid presentation and writing skills as well as experience with creating professional reports and deliverables
  • Must be a highly motivated energetic self-starter who excels in fast-paced, dynamic, team environments and committed to getting results
  • Desired Experience (optional)

  • Experience in triaging through monitoring tools
  • Working on an operations team or NOC
  • Working in an agile / dev / ops environment
  • General understanding of ITIL methodology
  • Understanding of Network Protocols
  • ReqID : 19007733

    Schedule (Full-Time / Part-Time) : Full-time

    Date Posted : Jul 1, 2019, 6 : 37 : 55 AM

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