Business Analyst
Ixora Global Services P Ltd
Gurgaon , India
4d ago
source : Cutshort

Business Analyst IJD for Business Analyst - I ResourceExperience Required - 6 to 8 yearsLocation - IndiaSummaryThe Business Analyst works closely with the business and technical teams.

This role isa major contributor to the requirements specification deliverable, writes the businessand functional requirements and ensures the analytical, build, test and deployment tasksrelated to both internally developed as well as third party solutions are successfullycompleted.

Performs feasibility analysis, scopes projects, and works with the projectmanagement team to prioritizes deliverables and negotiate on product functionalities.

The BA understands software development processes and is very analytical withproblem-solving and conflict resolution skills to help identify, communicate and resolveissues.

To be successful in this role, the candidate must be a detailed-oriented, inquisitive, selfstarterwith excellent communication and negotiation skills, enjoys workingindependently and thrives working under deadlines.

Key Duties and Responsibilities Define configuration specifications and business analysis requirements. Create detailed requirements documents and translate into functionalspecifications Performs feasibility analysis, scope projects, and work with project managementteams to prioritizes deliverables, and negotiate product functionalities.

Participates in Integration Testing and User Acceptance Testing (UAT) andFunctionality Testing. Report on common sources of technical issues or questions and makerecommendations to the product team.

Own and develop relationship with partners and work with them to optimize andenhance integration. Partner with multiple teams to develop overall solution design, costing andbusiness case Communicate key insights and findings to the product team.

Constantly be on the lookout for ways to improve monitoring, discover issues anddeliver better value to the customer (User Experience Analysis).

Communicate with internal colleagues to understand the needs of the client andthe organization. Work with external stakeholders to understand and investigate feedback relativeto the service, function and / or product.

Use data modelling practices to analyse findings and deliver recommendations forstrategic and operational improvements. Gain agreement, usually from senior management, of the best method ofintroducing recommendations to the business.

Business Analyst I Communicate the benefits of the recommendations across departments and takelead to address if any uncertainty and concern.

Produce written documentation to support the work, report on the findings andto present to the stakeholders when necessary.

Support the staff and teams in making recommended changes, including assistingin RCA and issue risk mitigation preparation.

Ensure plans are made and processes are created to evaluate the impact of thechanges made, including taking responsibility for overseeing and reporting on thisevaluation.

Monitor and control scope creep as well as manage changing requirements. Maintain collaboration and core understanding to avoid any type of rework.

Share knowledge and learnings from past project experience, seek guidance fromSenior BA / s as necessary.Educational Qualification & Experience Required 6 - 8 years of work experience with a minimum of 5 years as a Business Analyst.

Bachelor s Degree required with a preference in Computer Science. Experience eliciting requirements and testing. Demonstratable experience analysing data to draw business-relevant conclusions Background in data modelling and visualization techniques as well as prototypingtools.

In-depth knowledge of the Software Development Life Cycle. Solid knowledge agile methodologies like Scrum and Kanban. Proven experience writing user stories and acceptance criteria.

Prior experience validating functional and user acceptance test cases. Thorough understanding in contact centre processes, contact centre KPIs andrelated metrics.

Knowledge of automated dialers.

ACD systems, OMNI Channel Solutions & CTI. Good knowledge of Data Analysis, SQL DML commands. Strong written and verbal communication skills including technical writing skills.

CBAP or equivalent preferred. Prior experience and understanding of Agile Methodology preferred. Prior work experience within BPO or KPO domain preferred.

Skills : - Business Analysis, Integration testing, Systems Development Life Cycle (SDLC), Agile / Scrum and User experience management

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