About the Role This role is a unique opportunity to have a birds eye view of the Care operations along with the ability to zoom in and drive strategic mandates aligned with overall Careem leadership.
Care sub-domain is part of the Ride Hailing business, the core for Careem and is aligned with our mission to simplify and improve the lives of our 1 M strong captain community.
The role will report into the Director, Care Ops for Careem and will be based in Dubai, UAE. Responsibilities - Design, Build & Run initiatives for critical Care Services - Identify opportunities for setting up Care support services across Careem beyond issue handling - Set up services with clear process, operating model and tools - Run and improve existing services on a continued basis - Develop & Execute Short & Long Term Care Strategy - Develop and support in managing the roadmap for Care function - Support strategic initiatives through strong program management - Manage coordination between Care and central / other country stakeholders What Youll Need - An entrepreneurial and creative approach to developing new, innovative ideas that will stretch the organization and push the boundaries within the industry - Comfortable with ambiguity and uncertainty;
the ability to adapt nimbly and lead others through complex situations. Must be a resourceful self-starter - Top notch communication skills will be essential as influencing decisions within the organization and with third-parties will be a key success factor.
Ability to work in cross-functional teams to establish partnering relationships and maintain alignment with the other operating businesses and functional groups.
Comfortable getting into the details and be hands-on - Can do, positive and strong ownership mindset - Strong analytical skills, with an inclination to gather knowledge and data to generate powerful insights - Exceptional execution track record - Attention to detail and ability to prioritize.
Requirements - MBA or equivalent graduate degree from renowned global university - 4 years of rich post graduate experience, preferably from a consulting firm