Manager will be single point of contact for designated facility for all transport escalations.
Manager to define roles and responsibilities of the staff and plan for future.
Responsible for reports analysis, fleet shortage, Routes, Occupancy, Safety measures.
Responsible for process improvement and procedures to reduce cost and improve client satisfaction.
To achieve / accomplish key performance indicators as agreed with Accenture.
To lead and oversee the operation staffing, performance and development of the transport team.
Plan team training and review their performance.
Ensure define travel times are met.
To ensure transport staff provides timely distribution of pick up and drop lists to the suppliers.
Ensure accident or crisis management is addressed.
Ensure incident reports are circulated within time limit.
To ensure all reports, checklists and statutory compliances are adhered.
To ensure accuracy of data, analyze the transport costing and highlight the management accordingly.to assist during audit process and provide audit report with proper justification.
To ensure staff updates details in system for billing and audit purpose.
To ensure proper deduction and penalties are reviewed periodically and action is taken accordingly.
Monitor supplier performances and escalate issues as required.
To ensure necessary training plan is scheduled and train the transport team / drivers as per schedules
Brief the team on the positive and areas of improvement on daily basis and keep them motivating.
Transport manager has to educate their team on responsibilities
Transport manager has to cross check, team’s performance
Transport manager has to divided their team’s roles and responsibilities and make sure that team follow’s the transport policy
Coordinate with transport city lead or WPL on the goal setting, performance reviews and career development plan for transport team
To ensure Accenture Transport Policies, Processes & procedures are adhered by all transport staff in the facility
To ensure major accidents investigation and plan of action.
Ensure incidents reports are circulated within 24 hours.
Transport manager gathers all information of the accident and informs employee’s project, HR etc.
Will report any untoward incident like unrest, mob violence, blockade etc to transport desk immediately and seek advice.
Plans team training plan and review their performance. Team training to be done once in month and performance will be prepared and shared once in a year.
Ensure all the Accenture copies of trip sheets are send to billing team on daily basis.
Ensure all invoices are submitted within the given period and no invoices are accepted without the approval of transport team
Ensures NDC for all invoices are collected from suppliers.
Transport manager will be in coordination with workplace lead to ensure closure of any pending points.
Ensure transport team does bay connects with projects / employees and meet their SPOCS to check on queries and concerns.
Ensure next month plan to be shared with Transport city lead and zonal lead.
Ensure transport fleet is discussed and shared to suppliers with city lead and zonal lead.
Transport Manager will conduct weekly and monthly review meet with suppliers on their performance with sync with workplace lead.
Provide leadership to the transport management team.
Demonstrate leadership & responsiveness and creativity.
Understand the transport scope and in consultations with JLL City Manager Transport and Zonal Lead. develop specific processes & procedures to reduce cost & improve client satisfaction.
Accomplish at least 95% Key Performance Indicators as agreed with Accenture.
Coordinate with City Manager / Zonal Lead on the goal setting, performance reviews, and career development plan, HR related issues for management team.
Assist City Manager in developing & implementing the facilities management account plan for the facility.
Identify training needs for all subordinates.
Nominate team members for training conducted internally and JLL corporate team.
Conduct 2 CEM (Critical Environment Management) Audit in a year for other facilities.
Participate and motivate in process improvement initiatives. Participate in CIWG.
On time reporting of incidents in the facility.
More accountable for any issues / escalation in the facility
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