Lotus Notes Administrator
Atos
Hyderabad, Andhra Pradesh, US
4d ago

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Job DescriptionMessaging Engineer is responsible for administration of Lotus Notes / Domino in large enterprise class, high-

availability, global messaging environments. Working within Atos Messaging team and coordinating with cross-functional infrastructure teams to provide primary operations support for e-

mail. The Messaging Engineer will provide guidance and assistance to less experienced team members, and will be responsible for the more complex administration duties and projects.Job Responsibilities

  • Identify and perform the daily operational tasks that are necessary to provide stable and robust Domino environments, including monitoring, proactive maintenance, and problem resolution.
  • Provide tier three troubleshooting support of Exchange issues; investigate user escalation calls, finding optimum solutions for both users and the company.
  • Perform scripting administration tasks and reporting using PowerShell or other scripting technology, developing scripts for automating processes within the environment.
  • Represent the department to other groups in the company and with external vendors. Facilitate and / or coordinate interactions with these parties as needed to deliver results.
  • Take ownership of the most complex messaging issues and work to resolution and root cause identification.
  • Participate in off-shift maintenance and troubleshooting activities, as required.
  • Assess and perform systems utilization and headroom reports to assist in troubleshooting and performance tuning.
  • Create and maintain appropriate documentation of the messaging environments.
  • Assist in defining and coordinating team projects and activities.
  • Help ensure team performance meets or exceeds defined Service Level Agreements.
  • Analyze new technologies and advise management on suitability and implementation.
  • Maintain & perform periodic testing of disaster recovery procedures for the MS Exchange, Skype for Business, etc. environments.
  • Maintain and administer messaging-related third-party applications. Create appropriate documentation for application deployment, configuration, and related processes.
  • Adhere to and help enforce change management and compliance processes.
  • Work with key business users to understand the business requirements and identify potential messaging solutions.Job RequirementsSkills, Knowledge, & Experience
  • Proven troubleshooting skills and ability to understand complex relationships between components of multi-tiered and distributed mail systems.
  • Strong understanding of mail dependencies with DNS, routing, relays, and emerging technologies around encryption, TLS, SPF, DMARC, and DKIM.
  • Possess excellent interpersonal, verbal and written skills : ability to clearly and concisely articulate issues, alternatives, and recommendations.
  • Flexible, adaptable, and able to manage multiple tasks in a dynamic, high-pressure, fast-paced environment.
  • Self-driven, able to work independently with minimal supervision.
  • Experience in a user-focused technical-support environment.
  • ITIL Foundations knowledge.
  • LI-DNI

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