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Job DescriptionMessaging Engineer is responsible for administration of Lotus Notes / Domino in large enterprise class, high-
availability, global messaging environments. Working within Atos Messaging team and coordinating with cross-functional infrastructure teams to provide primary operations support for e-
mail. The Messaging Engineer will provide guidance and assistance to less experienced team members, and will be responsible for the more complex administration duties and projects.Job Responsibilities
Identify and perform the daily operational tasks that are necessary to provide stable and robust Domino environments, including monitoring, proactive maintenance, and problem resolution.
Provide tier three troubleshooting support of Exchange issues; investigate user escalation calls, finding optimum solutions for both users and the company.
Perform scripting administration tasks and reporting using PowerShell or other scripting technology, developing scripts for automating processes within the environment.
Represent the department to other groups in the company and with external vendors. Facilitate and / or coordinate interactions with these parties as needed to deliver results.
Take ownership of the most complex messaging issues and work to resolution and root cause identification.
Participate in off-shift maintenance and troubleshooting activities, as required.
Assess and perform systems utilization and headroom reports to assist in troubleshooting and performance tuning.
Create and maintain appropriate documentation of the messaging environments.
Assist in defining and coordinating team projects and activities.
Help ensure team performance meets or exceeds defined Service Level Agreements.
Analyze new technologies and advise management on suitability and implementation.
Maintain & perform periodic testing of disaster recovery procedures for the MS Exchange, Skype for Business, etc. environments.
Maintain and administer messaging-related third-party applications. Create appropriate documentation for application deployment, configuration, and related processes.
Adhere to and help enforce change management and compliance processes.
Work with key business users to understand the business requirements and identify potential messaging solutions.Job RequirementsSkills, Knowledge, & Experience
Proven troubleshooting skills and ability to understand complex relationships between components of multi-tiered and distributed mail systems.
Strong understanding of mail dependencies with DNS, routing, relays, and emerging technologies around encryption, TLS, SPF, DMARC, and DKIM.
Possess excellent interpersonal, verbal and written skills : ability to clearly and concisely articulate issues, alternatives, and recommendations.
Flexible, adaptable, and able to manage multiple tasks in a dynamic, high-pressure, fast-paced environment.
Self-driven, able to work independently with minimal supervision.
Experience in a user-focused technical-support environment.
ITIL Foundations knowledge.