Customer Success Specialist
Embarc Information Technology P Ltd
Agra, India
6d ago
source : Cutshort

Embarc was established in 1994 and has established itself as a leading company in providing solutions for location based services.

We have developed Find n Secure web based real time GPS Tracking and Fleet Management Software.

We also have Find n Secure for Mobiles.

We supply different kind of GPS trackers and accessories depending on the need of tracking (Vehicles, children, pets, ships, airplanes etc.).

We have partners in more than 45 countries.

We have now launched Find n Secure Ver 5.0.

We have also launched FnS Apps for Android and iOS platforms.We are looking for a bright Technical Customer Success Specialist to provide enterprise level support to our customers via phone, web, email, chat and other support channels as required.

Responsibilities : Take ownership of customer issues reported and see problems through to resolutionResearch, diagnose, troubleshoot and identify solutions to resolve customer issuesFollow standard procedures for proper escalation of unresolved issues to the appropriate internal teamsProvide prompt and accurate feedback to customersEnsure proper recording and closure of all issuesPrepare accurate and timely reportsDocument knowledge in the form of knowledge base tech notes and articles Skills : - Customer Success, Tech Support and Customer Success

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