Associate II - Cloud Infrastructure Services
Coimbatore, Tamil Nadu, India
3d ago

Job Description

Key Responsibilities :

  • Diagnose, resolve and follow through on computer malfunction.
  • Arrange for repairs by vendors and external repair facilities as necessary

  • Performing moves, adds and changes of software and hardware for all equipment
  • Reviewing, resolving and closing tickets in the ServiceNow queue
  • Installation / troubleshooting software in systems and equipment problems or malfunctions
  • Identifying causes and recommending solutions
  • Acting as a liaison between Systems Infrastructure staff and end users during trouble shooting
  • Qualifications and Experience :

  • Degree or coursework in computer studies and / or information technology
  • Good telephone and interpersonal skills a must
  • Exposure to DOS, Windows NT; in depth knowledge of Windows7, 10 and Microsoft Office products
  • Ability to install hardware components such as RAM, hard drives, CD / DVD, cables, NICs, processors is needed
  • General knowledge of AD, DNS and DHCP, as well has how to create file share structures and network computers together into a companywide domain.
  • Have an understanding of networking concepts and practice.
  • Ability to install software manually and electronically via MS Software Management System (SMS)
  • General knowledge of Windows Deployment Services (WDS) which includes OS image creation, capturing & deploying.
  • Awareness of Antivirus and WSUS management.
  • Experience with Dell desktops and laptops, HP printers, PDAs, Blackberries, iPhones and MAC
  • Ability to troubleshoot and resolve hardware problems and conflicts
  • Ability to organize multiple deliverables and respond to changing priorities
  • Ability to move equipment, install PCs, monitors, printers, and peripherals in a business environment
  • Skills and Attributes :

  • Strong interpersonal and communication skills
  • Highly motivated with the ability to comprehend complex issues rapidly and aid in producing technically credible solutions
  • Good timekeeping for projects and required deadlines
  • Ability to multi-task such as projects requiring opposing skills and work environments
  • Ability to prioritize tasks and workload
  • Clear precise attitude with methodical attention to detail
  • Telephony soft skills
  • Mentoring and training of co-workers at all levels of competence
  • Excellent technical troubleshooting skills.
  • Additional Comments :

    Conversion of C70584 from FTE to Regular as he is the single POC for Coimbatore

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