Sutherland is seeking a reliable and detail-oriented person to join us as Customer Service Consultant (Chat) . We are a group of driven and hard-working individuals.
If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you! Consultants in this role get to :
Be the point of contact : Develop outstanding customer service skills. Sit in on multiple simultaneous live chat sessions to provide exceptional customer service.
Answer inbound Calls. Provide basic troubleshooting on a variety of products and services.
Our most successful candidates will have :
A High School diploma or GED
Excellent verbal and written communication skills; proficient reading skills
Multi-tasking skills, showcased through the use of several applications (experience working with CRM applications preferred)
Basic PC keyboarding skills; basic Microsoft Office (Outlook, Word, Excel) experience
Proven customer service skills