Process Designer
Bangalore, India
3d ago

Digico is a key initiative to provide attractive and competitive products with an excellent customer experience through the development of new IT support systems and innovative features and pricing through Agile development methods.

As a Process Designer within DigiCo, you will focus on the development of new operational processes within specific areas of business capability.

You will work closely with teams defining new capabilities and requirements, developing future processes, through engagement with busines stakeholders and product teams.

Customer experience is key for this role along with being able to understand the commercial importance of having a good customer journey.

The role works alongside customer experience and solution designers and will be responsible for designing, documenting and improving processes to meet the desired business outcomes.

You will use process design disciplines to develop efficient, coherent processes which can be easily understood and embedded in business teams.

Subsequently, you will work with the development teams in DigiCo to ensure these processes are engineered in alignment with the design, and any updates to the design are made throughout the delivery lifecycle.

You will also work with procedure writers to ensure the processes are embedded into the operations successfully.

You'll have the following responsibilities

  • Build, maintain and evolve process component blocks in line with automation, operational and proposition roadmaps
  • Map and align processes to DigiCo’s business capabilities and how these are evolving over time
  • Ensure processes are written from a customer centric standpoint fully considering impact on Customer and User Experience end to end.
  • Agree process blocks with operational stakeholders in line with roadmaps and business demand
  • Ensure processes are ready for development and ready to be embedded in business teams upon delivery, contributing to training and deployment into operational teams as required
  • Manage and lead procedure writers in relevant capability areas to complete production of knowledge articles and low-level work instructions
  • Define the how for capabilities in DigiCo, supporting capability teams to define their demand and clarify requirements through a process lens
  • Support the definition of Capability Epics and Features which will underpin the DigiCo roadmap, through working with the capability team (Capability owners and functional analysts) in individual capability areas
  • Advise teams on key gaps in processes and areas of potential improvement
  • Develop processes in line with delivery timelines to ensure effective readiness for engineering teams to begin development
  • Understand the key metrics for each process
  • You'll have the following skills & experience

  • Business process modelling, analysis and design
  • Understanding of core process methodologies and notation (e.g. BPMN)
  • Broad understanding of core business processes for large-scale telecommunications organisations
  • Comfortable working with distributed teams in a collaborative and flexible fashion
  • Knowledge of agile development methodologies and lifecycles
  • Time management
  • Problem solving and creative thinking aptitude.
  • Able to cope with ambiguity
  • Customer centric approach
  • Ability to baseline and outline continual improvement to process metrics with focus on business outcomes
  • Benefits

    At BT, we entertain, educate and empower millions of people every single day. We’re a brand built on connecting people whether that’s friends, family, businesses or communities.

    Working here, you’ll receive an attractive salary and a range of competitive benefits, but more than that you’ll be joining an ambitious organisation with a culture of togetherness, collaboration and inclusivity, that takes a genuine and proactive interest in your progress and development.

    Benefits of working for BT include :

  • Competitive salary
  • World-class training and development opportunities
  • Flexible benefits to fit around you
  • BT is an equal opportunities employer. We’re working hard to create an inclusive working environment, where people from all backgrounds can succeed.

    We want to make sure your recruitment experience is the best it can be so, if you’re selected for an interview, please let us know if there’s any adjustments we can make that would be helpful for you.

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