Digico is a key initiative to provide attractive and competitive products with an excellent customer experience through the development of new IT support systems and innovative features and pricing through Agile development methods.
As a Process Designer within DigiCo, you will focus on the development of new operational processes within specific areas of business capability.
You will work closely with teams defining new capabilities and requirements, developing future processes, through engagement with busines stakeholders and product teams.
Customer experience is key for this role along with being able to understand the commercial importance of having a good customer journey.
The role works alongside customer experience and solution designers and will be responsible for designing, documenting and improving processes to meet the desired business outcomes.
You will use process design disciplines to develop efficient, coherent processes which can be easily understood and embedded in business teams.
Subsequently, you will work with the development teams in DigiCo to ensure these processes are engineered in alignment with the design, and any updates to the design are made throughout the delivery lifecycle.
You will also work with procedure writers to ensure the processes are embedded into the operations successfully.
You'll have the following responsibilities
You'll have the following skills & experience
At BT, we entertain, educate and empower millions of people every single day. We’re a brand built on connecting people whether that’s friends, family, businesses or communities.
Working here, you’ll receive an attractive salary and a range of competitive benefits, but more than that you’ll be joining an ambitious organisation with a culture of togetherness, collaboration and inclusivity, that takes a genuine and proactive interest in your progress and development.
Benefits of working for BT include :
BT is an equal opportunities employer. We’re working hard to create an inclusive working environment, where people from all backgrounds can succeed.
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