The Delivery Manager is responsible for the delivery of all PS services and offers in the APAC region, for the DIS / CPL business unit.
The Delivery Manager partners with Sales, Sales Engineers, Presales team, Legal team, product management, engineering, training and business development teams by accurately gathering customers technical and business requirements and determining and positioning the most appropriate services and internal resources.
This is a management role with some element of hands-on technical deployment / delivery role backing up the team members, requiring extensive and significant experience in managing Services teams, within a dynamic environment.
50% of your time will be spent on managerial duties as coaching team members and performance management. The candidates will have to demonstrate a proven track record of success, in managing / coaching technical remote teams, and also developing / optimizing revenue for a Professional Services entity.
Primary responsibilities include :
Responsible for all Professional Services projects delivery across APAC region, for CPL business
Remote managements of a team consist of Tech leads, consultants and solution architects, spread over APAC in 4 different countries (AnZ, Hong Kong, Singapore, India)
Ensure proper invoicing process and take appropriate actions to meet defined revenue targets
Contribute to maximize revenue objectives and optimize team margin target
Responsible to Key delivery KPIs : On time, on budget, and customer satisfaction
Responsible to build a multi-skills team, ensuring business continuity
Owner of services scheduling, capacity management and project slotting
Handles customer escalation and provides corrective actions plan
Maintain contact and communication with all team members, account manager and other participants to ensure conformance with requirements of each project(s) and client expectations
Review and confirm the appropriate services offerings for complex opportunities
Responsible for identification of new business opportunities via new deals or Change requests.
Process creation, control and implementation based on best ITIL practices.
Qualification Requirements :
B.S. degree in Computer Science, Software Engineering, MIS or equivalent preferred
Extensive experience in professional services, pre-sales or customer support operations, related with IT security
Proven track record of technical remote team management experience
Extensive customer facing experience in a technical or project management role
Proven experience of systems integration and / or implementation preferred
Proven solutions consulting experience in large enterprises
Keyskills required for the position :
Strong coaching skills within multi-cultural environment and across regions
Experience in managing a technical team of senior consultants based out of diverse location with diverse culture.
High energy,flexible, pro-active and excellent resistance to stress
Customer facing experience. Sales and Customers focused (client oriented mindset).
Organized and analytical, adept at working in a team environment and able to handle multiple priorities
Strong presentation and communication skills,
Ability to understand the business requirements and converting them into solution designs
Ability to tackle crisis situation with customers, involving Level C management
Fluent in English
Additional skills(beneficial, not mandatory) :
Knowledge and understanding of Thales products (e.g. HSM, Authentication, Key Management)
CISSP and other security certifications are a plus.
Willingness to travel to client locations