Advisor Delivery Specialist
DXC Technology
Bangalore, Karnataka , India
6d ago

Job Description : Responsibilities

Responsibilities

  • Acts as a single point of contact (SPOC) for designated accounts and customers for all operational and technical matters
  • Ensures high quality services are delivered for account in scopeEnsure contractual SLAs are metEnsure processes are followedProvide reports of operational activities to accountEnsure documentation is maintained and available
  • Ensure customer satisfaction is measured and maintained at high levelsIncludes organizing customer feedback sessions
  • Take full ownership of incoming actions and issues and drive them to resolutionOwn escalations related to services for the accounts in scopeCoordinate highly complex changes between various DXC and customer teamsRun cost and security analysis using automated tools and organize periodic reviews with customers
  • Serve as technical subject matter expert for services delivered to designated accountsBe knowledgeable of customer objectives and requirements from delivered servicesMaintain all customer-specific architecture, design, and procedure documentation
  • Proactively and continuously improve the service through : driving incident root cause identification and fixesdriving further automation and standardizationdeveloping more agile and effective ways of workingdefining and maintaining an account Continuous Service Improvement Plan
  • Enable GrowthOwn all customer requests, provide proposals to customer and drive delivery to customer’s requirementsOwns and evolves the service catalog for accounts / customers in scopeThrough high customer intimacy, understand customer plans and influence / faciliate migrations of additional workloads to Public Cloud
  • Finances : ensure that services are delivered within budget and proper billing distribution is conducted
  • Skills and Qualifications

  • Solid business acumen and overall knowledge of cloud concepts and technologies
  • Deep knowledge of public cloud concepts, technologies, and services
  • Ability to become proficient in new technologies and their business applications
  • Trained or Experienced and Certified in cloud platforms : Microsoft AzureAmazon Web Services (AWS)Google Cloud PlatformOracle Cloud InfrastructureOpenStack
  • Ability to comprehend digital architectures, understanding intersection between technologies, infrastructure, applications, operational processes, and business requirements
  • Team worker with strong ownership and drive
  • Excellent English communication skills (both oral and written)
  • Experience building strong relationships with customers, including senior stakeholders
  • Analytical mind set, ability to interpret data and drive business conclusions
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