Payments Specialist (SWIFT/SEPA)
Revolut
Bangalore
6d ago

Payments Specialist (SWIFT / SEPA)

ABOUT THE TEAMThe Customer Payments team is responsible for reviewing payments stopped by our system, checking compliance of payment details with local regulations, obtaining missing details by performing cross-check in the internal database and communicating with remitting banks.

Our aim is to improve customer experience by processing incoming money transfers in a timely manner, or returning them to the source when missing payment details cannot be retrieved.

Another team objective is to share some responsibilities with neighbouring units as a backup in case of unexpected high ticket volumes.

WHAT YOU'LL BE DOING

  • Monitor and review payments stopped by our system, return bank payments with missing details.
  • Assign bank payments to their potential beneficiaries, return unallocated bank payments
  • Reverse wrongly instructed payments due to human error or internal system glitches
  • Escalate issues to our banking partners, payment processors and other service teams
  • Cooperate with other service teams to improve payment integrations and processes.
  • WHAT YOU'LL NEED

  • Experience record in a bank or other financial services (preferably 1-2 years in payments, operations or support department);
  • Flawless English (both speaking and writing skills), other languages would be a plus
  • Confidence in explaining complex issues with ease in a customer-friendly manner
  • Experience in breaking complex problems into smaller ones by analysing available data
  • Ability facilitate your work using such tools as Excel, Jira, Confluence would be an asset
  • Passion to organise workflows, prioritise tasks and deliver high quality on tight deadlines
  • Education level BA / MA degree
  • Understanding of SWIFT, SEPA, ACH, Faster Payment and other bank payment schemes
  • ABOUT REVOLUTWe believe that there are better ways for people to control their money. Easier, fairer ways. Revolut started in 2015 with fee-free card transactions abroad.

    We've since added current accounts, business accounts, savings, insurance, and even cryptocurrency trading. We reached 8 million customers in October 2019 and we're adding another million every quarter.

    And we're only just getting started. Come and help Revolut build the world's first truly global bank.

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