Assistant Manager
Tata Communications
Pune, India
1d ago

Responsibilities

  • Service engagement and experience for Enterprise Customers by driving Incident, Escalation Management as day to day operations.
  • Strong engagement with Cross functional teams to drive our priority to ensure better customer experience
  • Performance report to be shared and engage with customer to walk them through the report on current performance and any Service Improvement being worked out.
  • Repeat fault analysis and continuous service improvement to be driven.
  • Any Change management to be tracked and ensure it is closed with customer satisfaction.
  • Communicate with customer and get feedback.
  • Technical skills

  • Good Understanding of TCP / IP, OSI Layer Protocol suites, WAN protocols and troubleshooting
  • Hands On Knowledge of Huawei OTN 8800, 9800 and NMS U2000 ECI XDM1000, XDM2000, NPT1200, Huawei X8, X16 Cisco ASR9000, ASR920, ASR903, C7600 Juniper / Huawei Routers and Switches Candidate should be having exposure on Service Management role experience.
  • He / She should possess Fixed Line product understanding, if had worked in B2B environment will be an added advantage

    Purpose - Broad objective of the role

    Operating Network - Key External

    Operating Network - Key Internal

    Size and Scope of Role - Financial

    Size and Scope of Role - No. of direct reports

    Size and Scope of Role - Total team size

    Size and Scope of Role - Other size parameters

    Minimum qualification & experience

    Other knowledge / skills

    Key Responsibilities

    Technical Competencies

    Communication Skills

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