O365 NOC Engineer
Navisite
Nueva Delhi, India
4d ago

At Navisite, celebrating our employees and investing in their well-being and development is not just a priority or an initiative - it's woven directly into our company fabric.

Our mantra and unofficial corporate hashtag #SoMuchGood is all about recognizing our team's commitment and achievements, both inside and outside the office.

It's that theme that has driven a host of programs at Navisite - it's who we are. What we do is simple : We work hard, we have fun, we give back to the community and we never take our eye off the goal - creating a modern cloud MSP with a global, talented team of employees.

Join us and be part of our team!!Critical to quality parameters : (Non-Negotiable)

  • Administer and support Office 365 policies and groups.
  • Good written and verbal communication skills
  • Open for 24x7 working environment
  • Troubleshoot and resolve issues with user access to Microsoft 365 servicesEducation : Bachelor's degree in Computer Science or related field preferredRelevant Previous Experience : 1-2 yearsTechnical Prerequisite
  • Administer and support Office 365 policies and groups.
  • Extensive knowledge configuring inbound / outbound Mail flow topologies and SMTP relay
  • Sound knowledge of Microsoft 365 licensing plans.
  • Troubleshoot and resolve issues with user access to Microsoft 365 services.
  • Strong understanding of Microsoft 365 service structure and core features.
  • In-depth Experience with SMTP Relaying mechanism and protocol
  • Experience with Proofpoint a Plus
  • O365 Certification a plus
  • Sound knowledge of Microsoft Exchange Online, SharePoint Online, Teams, OneDrive for Business, Intune, and related Office 365 Admin Centers.Behavioral Skills :
  • Ability to work under pressure, with minimum supervision and a good level of proactiveness
  • Self-driven and motivated to learn
  • Ability to work flexible hours
  • Good communication skillsArea of Responsibilities :
  • Provide technical support to L2 and above issues also able to handle escalated issue
  • Experience analyzing, troubleshooting, and providing solutions for technical issues
  • Be a key contributor on the Production Support
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