Sr. IT System Engineer
TandA HR Solutions
Mohali, INDIA
1d ago
source : TimesJobs

Vacancy for Sr. IT System Engineer profile in MNC IT Company in Mohali location Designation IT Support Location Mohali Gender Any Qualification Any Graduate / Post Graduate Experience 5-7 Yrs Salary 7-8 LPA SPECIFIC RESPONSIBILITIES Serve as a primary owner for server issues and alerts that would get triggered by the Managed Machines or internal servers Work with customers to design and validate new technology solutions to align with their business needs Perform alerts verification and then proceed with systems troubleshooting and management and close the Tickets within defined SLA as per Process Provide thorough research on Customer-facing issues Update internal knowledge base of new support solutions as required Proactively communicate with customers on their infrastructure management Act as a point of escalation for customer issues Responsible for onboarding / deployment task / activities for new / existing customer REQUIREMENTS / QUALIFICATIONS Provide excellent customer service and act as a true client advocate Minimum work experience of 5 years At least 5 Years Relevant Server Support Experience College Degree in a technical discipline Must have full understanding and experience maintaining, managing and monitoring remote servers running Windows OS Demonstrate honesty, integrity, fairness and respect with excellent interpersonal skills Professional attitude, presentation, demeanor Good English communication skills, both written and verbal Can listen to and understand other points of view, issues, concerns and respond appropriately Proficient Knowledge in Managing and administration of Windows Server and knowledge of below mentioned skills Linux Networking (LAN / WAN) experience, with knowledge of switching and routing technologies

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