Analyst - Service Desk
3d ago

Roles & Responsibilities

Help Desk

1)Guide users as perdocumented procedure

2)Password handling, accountreset, email Dos' and Donts, handling customer personal information (such ascredit card and other identity cards)


1) Relate error messages with respective hardware components andtroubleshoot accordingly

2) Access in house tools to check health status for hardware components andmissing drivers

Operating System

1) Perform appropriate troubleshooting for OS related bluescreenerror messages

2) Authenticate and reset AD password / unlock the user account

3) OS installation and interfaces for driver installation

4) Guide users through all How Do I queries associated with AD linkedapplications

Outlook & other Client Applications

1) Create profiles to helpwith Outlook issues

2) Reinstall Outlook client based on the issue reported


1) Check users IP address,release and renew IP.

2) Perform commands like IPCONFIG, PING, TRACERT, NETSH

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