Administrator BSM - Infra Business Service Management
Wipro Limited
Pune
2d ago
source : Shine

Key skills required for the job are :

  • HP SA - Server Automation-L3 (Mandatory)
  • Python Scripting-L3
  • As a Senior Administrator, you should be able to handle first point escalation for all technical and process issues. Provide technical subject matter expertise wherever required.

    Ensure proper communication and quick resolution as a crisis manager. Plan and schedule Changes, Coordinating with different stakeholders.

    Perform RCA for Major Incidents related to his / her tower Follow quality / security process defined for the engagement.

    Perform Trend analysis, identify top few incidents and work with respective teams / individual to minimize the incidents, Hardware troubleshooting & Vendor coordination Prepare Weekly and monthly status reports.

    Participate in business meetings with various stake holders on a need basis. Take corrective actions based on the customer satisfaction surveys.

    Work on the service improvement programs. Effort estimation / reviews on need basis for new projects. Training of new team members.

    Able to work on Knowledge acquisition and updates to related documents

    Mandatory Skills : HP SA - Server Automation BSM Admin, Tools Support, TIS Technical Support, Infra Tools Implementation and Trouble shooting

    Desirable Skills : Python Scripting

    Language Skills : English Language

    Apply
    Add to favorites
    Remove from favorites
    Apply
    My Email
    By clicking on "Continue", I give neuvoo consent to process my data and to send me email alerts, as detailed in neuvoo's Privacy Policy . I may withdraw my consent or unsubscribe at any time.
    Continue
    Application form