This role will play a pivotal role in a strategic transformation that will change the way Smiths Detection manages orders from initial customer enquiry to receipt of cash.
The role holder will be part of the COFE team and support the transition of the management of orders from the Market Order Management teams to the COFE.
This role will have the opportunity to contribute to significant lasting change to the way we manage our customers’ orders and a direct improvement to our customer’s experience.
Duties & Responsibilities
What you'll do :
Process all types of sales orders including eCommerce orders, in full cycle from quote to cash in accordance to Smiths guidelines and policies
Liaise with relevant internal and external parties to manage and resolve all issues relating to order fulfilment
Manage and input all sales order timely to ensure on-time delivery
Manage and input all sales quotations in SAP to ensure accurate data for pipeline management
Ensure backlog is managed efficiently with no past due status
Attend weekly and monthly internal meetings
Participate cross-functional initiatives when require
Ensure clean backlog at all time and compliance to audit requirement
Share best practices among the team to improve and drive efficiency
Setting up folders in Share Point / MS Teams for every order and ensuring all the information of the orders are updated timely
Ensure system and operation transactions in compliance with law, regulatory taxation as well as Corporate policies
Ensure all necessary documentation is in place to enable transit from origin to destination without delays and in accordance with customer need and foreign trade regulations with support from the sales and finance teams where relevant
Ad-hoc tasks as assigned by the supervisor / management
What you'll definitely need :
Minimum a Degree in Business Management or Supply chain.
At least 5 to 7 years prior experience within sales & order administration, logistics and customer service.
Strong hands-on working experience of SAP.
A high level of attention to detail.
Strong analytical and problem-solving skills.
Excellent oral and written communication skills.
Ability to build effective relationships both internal and externally.
Self-motivated and pro-active and able to work on your own initiative without close supervision.