Customer Success Manager
Zscaler
Bangalore, India
2d ago

For over 10 years

Zscaler has been disrupting and transforming the security industry. Our 100% purpose-built cloud platform delivers the entire gateway security stack as a service through 150 global data centers to securely connect users to their applications, regardless of device, location, or network in over 185 countries protecting over 3,900 companies and have detected 100 Million threats / day.

We work in a fast-paced, dynamic and make it happen culture. Our people are some of the brightest and passionate in the industry that thrives on being the first to solve problems.

We are always looking to hire highly passionate, collaborative and humble people that want to make a difference.

Position : Customer Success Manager - EMEA

Location : Bangalore, India

Customer Success Manager will play a key role in driving Customer Success, optimization and upsell of new business opportunities for customers by qualifying and nurturing customers in our rapidly growing business.

Zscaler is a SaaS company operating in a high growth market which leverages the Annual Recurring Revenue (ARR) model to fuel its growth.

Come and grow your career in the Cloud vertical by helping us enable our customers to achieve success.

The mission of Zscaler's Customer Success department is to transform the way our customers work, to lead them through their digital transformation, and support their business outcomes.

Improve Experience for our customers, and their users, to get the best user experience while maximizing security in a global environment.

Through world-class technical engagement, and ensuring our customers get the best out of the technology.Engagement, a partner with our customers and partners, be their trusted advisors and turn them into raving fans of Zscaler

Responsibilities / What You’ll Do :

  • Be the key advocate for our Customers on behalf of Zscaler with a focus on Transformation, Engagement, and Experience
  • The candidate will work with customers to maximize customer value realization by ensuring a productive partnership that meets customers’ aims
  • Work closely with Sales teams to help transition the account from Pre-Sales to the Customer Success Management program and identify expansion opportunities.
  • Interact with CISO / CIO / Director / Manager Level stakeholders and Engineers to drive value realization from Deliver Quarterly Service reviews to customers.
  • Demonstrate the fundamental understanding of Zscaler technology and articulate the advantages of our solution against competitors.
  • Consistently meet and exceed daily and weekly call goals for providing touch points for existing customers.
  • Understand customer pain points and help drive escalations by coordinating between Product Management, Support groups, and other cross teams.
  • Qualifications / Your Background :

  • Candidate should have 4-8 years of experience working in a customer-facing role (Sales or Customer Success with a Technical background is ideal).
  • Good understanding of Security fundamentals such as Firewalls, Proxies, and Web Security Gateways.
  • Familiarity with Network Architectures and network routing concepts.
  • Highly motivated self-starter with competitive personality and strong attention to detail.
  • Team player who possesses a desire and ability to work in a fast-paced, goal-oriented high growth sales environment
  • Exceptional communication skills, both oral and written, coupled with excellent listening skills
  • Bachelor’s degree in Engineering
  • 4-8 years as a Systems Engineer or Post Sales Support
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