Basic Purpose of Job :
The Team Leader within the OTC trade processing team in Global Process Delivery, focusses on ensuring the accuracy of OTC trades and valuation.
The role involves interaction with various units locally and overseas. The Team Leader should possess the ability to learn new skills, embrace change and communicate effectively.
Accuracy, timeliness and delivery of client service are imperative in this position with intense focus towards Quality controls, documentation and process improvements.
Responsibilities & Tasks Include :
Ensure team carries out basic and complex trade processing and valuation functions in accordance with established procedures.
Ensuring the accuracy and timeliness of the team’s deliverables
Plan and manage the daily operations of the team
Be accountable for all aspects of resources planning including succession planning, staff development and staff retention initiatives;
promote cross training, resource sharing and job rotation across teams / departments; participate in the recruitment process
Plan and manage resources to ensure that all deliverables are completed in an accurate and timely manner;
Ensure that process procedures applicable to the team are understood and applied by all team members;
Constantly review and refine the operational process; drive the implementation of operational efficiencies and re-engineering initiatives.
Take ownership of resolution of queries with internal teams, clients, vendors, counterparties etc. to ensure top notch service
Answer and own complex issues and queries and escalate as needed acting with a sense of urgency to meet required deliverables.
Quality control - Be able to audit the accounting / verification data input and establish control over the overall process accuracy within the KPIs agreed.
Manage new business transitions or business migration activities and ensure proper implementation within the team;
Build relationship with internal & external clients; foster this culture within the team
Coach and offer help to less experienced staff
Work closely with inter-departmental contacts to ensure that the required deliverables are delivered with high quality
Identify risk issues, breaches and act in accordance with the 'risk' escalation chain and operating procedures
Resolution of queries with internal teams, clients, vendors, counterparties etc.
Be accountable for assigned tasks and deadline for self and for the team
Be accountable for staff on-boarding, leave planning and turnover of the team
Foster an environment of learning and team work.
Ability to prepare efficient work allocation for all team members
Actively participate in the corporate, systems, internal and statutory audit to resolve the audit queries
Own issues and drive solutions. Understand the client requirements and be able to direct the team to create KPIs / reports
Documentation Be able to review and correct the process documentation such as process flows, Standard Operating procedures (SOPs) and coach the team
Understand the end to end process and be able to seek support to clear out inter process upstream / downstream dependencies.
Suggest process improvements and be able to seek support to drive projects to create efficiencies / enhance controls
Job Requirements : Education and Experience
Education and Experience
Bachelor degree or above
6+ Experience in financial services and / or a back-office operations environment.
Derivatives trade processing related experience is a must
Strong Excel skills would be an added advantage
Strong reconciliation and knowledge of financial concepts (Derivatives and Regulation) is required
Demonstrated ability to manage teams and lead people.
Experience of managing / involvement in the performance appraisal cycle
Flexibility with shifts
Skills / Knowledge
Demonstrated ability to meet deadlines and possess strong problem solving and resolution skills.
Drive process improvement initiatives and changes based on business strategy requirements and educate team on exception processing
Accumulate, retain and use knowledge of OTC derivatives associated with process.
Advanced working knowledge of accounting fundamentals with respect to the workability of various financial instruments, especially derivatives
Expert knowledge of Internal Systems, MS office (excel, word) and good working knowledge of MS PowerPoint. Knowledge of database management systems MS access / Visual basic / Macros would be an added advantage
Strong mathematical and analytical skills essential
Data & Analysis - Posesses strong attention to detail. Demonstrate good analytical skills in resolving the team issues and facilitates decision making
Knowledge of ETD's and OTC derivative instruments
Ability to manage time and work well in a fast paced, high volume atmosphere; prioritize effectively
Support the team management managing BAUs and projects.
Lead and support the Learning and Development initiatives for the team and demonstrate complete ownership.
Excellent attention to detail
Ability to meet deadlines and possess strong problem solving and resolution skills.
Detailed oriented individual capable of performing in a high pace environment
Ability to work independently as well as a team player
Strong written and verbal communication skills
Strong problem resolution skills
Should possess excellent time management skills
Shift Timing : 6PM 3AM (IST)