BMC Software The Multi Cloud Management Company Any modern business must do two things really well : serve its customers the best way possible, and introduce market-
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92 of the Forbes Global 100 rely on BMC to accelerate their digital initiatives. With more than 35+ years of leadership in IT management solutions and over 10,000+ customers worldwide, BMC provides IT solutions that deliver speed, agility, and efficiency from mainframe to mobile to cloud and beyond.
BU Description : The support analyst will be part of Oracle Apps technical (L2) support team within IS&T Support Services, supporting Oracle Apps implementation across 42 countries being supported from India.
The team is combination of Oracle Apps Functional and Technical consultants supporting customer issues directly. Direct interaction with customers across the globe for issue resolutions.
Primary Roles and Responsibilities : Oracle Technical Support Analyst-Provide technical Support to customer issues on Oracle Custom modules (primarily Q2C area)-
Analyse and debug technical issues based on Oracle Forms and PL / SQL Experience / Qualifications : -3-5 years of experience in technical support-
Good knowledge of Oracle Forms and SQL / PLSQL-Good understanding of RICE components-Good knowledge on Oracle Q2C track including customizations-
Good understanding of Support methodology including ITIL-Should be able to work in rotational shifts (General and EMEA)-Good written / verbal communication skills to be able to front-end customers