About Standard Chartered
We are a leading international bank focused on helping people and companies prosper across Asia, Africa and the Middle East.
To us, good performance is about much more than turning a profit. It's about showing how you embody our valued behaviours -
do the right thing, better together and never settle - as well as our brand promise, Here for good. We're committed to promoting equality in the workplace and creating an inclusive and flexible culture -
one where everyone can realise their full potential and make a positive contribution to our organisation. This in turn helps us to provide better support to our broad client base.
The Role Responsibilities
Accountableownership of deliveries
Driveend-to-end process standardisation fully aligned to Global processes, reductionof low value add activities and Business Efficiency targets
Ownership & continuous improvement of KPIsthrough measurable performance metrics thereby ensuring high quality servicedelivery, effective control and risk management, stakeholder engagement andleadership development
Introduce and maintain high quality standardswith respect to service delivery across both sites (primary site Chennai andsecondary site Bangalore).
Ensure that all thecritical performance targets / standards as agreed and defined under the ServiceLevel Agreements are met / exceeded.
Ensuring that an effective system of financial& operational controls are introduced, maintained and continually enhanced.
Ensure adherence to Bank’s Operational Risk framework. Ensure adequategovernance is exercised in the introduction / decommissioning of new processesand that relevant documentation and controls as applicable are duly compliedwith.
Ensure that activities and processes are welldocumented and that a robust BCP plan is in place.
Workingwith Business partners, stakeholders and clients to provide vision anddirection to upscale the existing level of service
Engagesenior stakeholders / business CFO’s to drive conversations in agreeing todeliver a shared agenda of improvements / enhancements within the Processes.
Participate and providesupport in all Global Finance initiatives & projects (mainly impactingcost) as launched from time to time.
E.g. Controls, Reengineering, Trainingetc).
Understandthe pain areas and provide recommendations for a more efficient and effectiveend to end process including technology related aspects.
Embeda culture of continuous process and efficiency improvement within all teams andensure that a process exists to constantly identify and implement improvementopportunities.
Ensurea smooth Cost planning process for the relevant function with clear scheduleand roles & responsibilities defined within the team
Contributeto transformational agenda in terms of strategic, consensus building, drivingand contributing to objectives. Participate and Support in all Globalinitiatives as applicable from time to time.
Effectivelylead change, manage and escalate risks arising out of transition of newprocesses