About Accenture : Accenture Technology powers our clients’ businesses with innovative technologies established and emerging changing the way their people and customers experience work, life and entertainment.
Join Accenture Technology and you’ll translate the operational needs of the world’s governments and leading businesses into the innovative technical solutions that will enable them to better serve their customers your friends, family and neighbors.
You’ll deliver everything from point solutions for a single business function to large, long-term outsourcing services, to complex systems integration installations spanning multiple businesses and functions.
You’ll create custom-designed solutions or integrate our technology platforms with their operations.
Manage the environment incidents with a focus on service restoration. Act as operations support for all computer, network, storage, security, or automation incidents / requests.
Key Responsibilities : Implement the changes as applicable, test the changes and handover to customer Create and Manage requests on ITSM toolTroubleshoot issues with IPT and Contact Center DeploymentIndividual contributor roleWork in 24 x 7 support model
Technical Experience : Product / Solution knowledge Cisco CUCM, Voice Gateways, Have clear understanding of Cisco Voice network deployment models and should understand functioning of voice network devices Knowledge and use of VOIP and Performance Management ToolsGood troubleshooting experience on Cisco IPTSound technical knowledge on media gateways
Professional Attributes : Should have 5 years of experience in Operational support rolesShould have supported on one or more contact center deployments Should have experience performing call center troubleshooting Should have experience in Incident Management, Change ManagementGood understanding of procedures,
Educational Qualification : BE / Diploma in Telecommunications
Additional Information : Good To haveContact Center deployment experienceWorked on multi platform solutions