CRS - Spoof Processing
PayPal
Bengaluru, India
28d ago

Job Description

Fueled by a fundamental belief that having access to financial services creates opportunity, PayPal (NASDAQ : PYPL) is committed to democratizing financial services and empowering people and businesses to join and thrive in the global economy.

Our open digital payments platform gives PayPal’s 254 million active account holders the confidence to connect and transact in new and powerful ways, whether they are online, on a mobile device, in an app, or in person.

Through a combination of technological innovation and strategic partnerships, PayPal creates better ways to manage and move money, and offers choice and flexibility when sending payments, paying or getting paid.

Available in more than 200 markets around the world, the PayPal platform, including Braintree, Venmo and Xoom enables consumers and merchants to receive money in more than 100 currencies, withdraw funds in 56 currencies and hold balances in their PayPal accounts in 25 currencies.

  • Strong verbal (phone) communication skills utilizing active listening and clearly speaking to customer (in English)
  • Strong written (email) communication utilizing proper grammar and punctuation (in English)
  • Ability to make discretionary decisions based on research
  • Ability to function in multiple queues covering a variety of tasks with a sense of urgency and follow-through
  • Ability to learn and adapt to new software technologies
  • Strong working knowledge of external systems, PC based internet and software applications (Internet, Microsoft Office - Outlook, Word, Excel)
  • Basic Knowledge of internal systems & software (Kana, Intranet, Admin Tools, Attack
  • Job Description Summary1. Review PayPal accounts and determine the legitimacy of the account and account holder and associated risk.

    Analyze account history and trends and perform relevant research to effectively identify problems (70%)

    Contacting account holders in an effort to verify activity and mitigate loss (20%)

    Continually monitor cases and reports to identify trends and notify management of information gleaned from that activity. (10%)

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