VMware is the leader in cloud infrastructure, business mobility and virtualization software. A pioneer in the use of virtualization and policy-
driven automation technologies, VMware simplifies IT complexity across the entire data center to the virtual workplace, empowering customers with solutions in the software-
defined data center to hybrid cloud computing and the mobile workspace.
With 2014 revenues of $6.04 billion, VMware has more than 500,000 customers, 75,000 partners, and 18,000+ employees in 120+ locations around the world.
At the core of what we do are our employees who deeply value execution, passion, integrity, customers, and community. Want to be part of a compassionate community that thrives on architecting what's next in IT? Learn more at
VMware NSX is a network virtualization platform that delivers the operational model of a virtual machine for the network.
Virtual networks reproduce the network model in software, allowing complex multi-tier network topologies to be created and provisioned programmatically in seconds.
NSX includes a library of logical networking services logical switches, logical routers, logical firewalls, logical load balancers, logical VPN, QoS, and distributed security.
A self-service interface allows users to create custom combinations of these services in isolated software-based virtual networks that support existing applications without modification or deliver unique requirements for new application workloads.
Similar to virtual machines in compute, virtual networks are programmatically provisioned and managed independent of networking hardware.
Decoupling from hardware introduces agility, speed and operational efficiency that has transformed data center economics.
Why work for our Division
The VMware Global Support Services (GSS) team supports over 250,000 companies running VMware in over 100 different countries.
GSS provides time-zone optimized coverage throughout five support centers globally. The GSS team supports the entire suite of VMware products for global customers and partners and participates in developing new products and new versions of current products.
GSS team members also participate in product delivery strategy, product documentation, discussion forums with customers, and expert documents publishing.
A commitment to excellence and customer advocacy pervades the GSS team, and the work environment fosters intellectual stimulation through exchanges with internal and external customers.
The VMware GSS team members are the best of the best supporting business-critical applications in a virtual infrastructure.
As Manager of Technical Support , you will have the responsibility to manage a highly skilled technical support team in our organization.
You will work closely with our Technical Support Management team including the Sr. Managers of Technical Support, Director of Technical Support, Western US and the VP of Global Support Services, Engineering, Sales, and Product Marketing teams to ensure that VMware is delivering overall superior service and support to our customers.