American Express - Customer Care Professional (2-3 yrs) Gurgaon/Gurugram/Haryana (After-Sales / Customer Service)
American Express
Haryana
1d ago
source : iimjobs.com

Job Description :

This is a Band 28 requisition.

Why American Express?

There- s a difference between having a job and making a American Express has been making a difference in people- s lives for over 160 years,backing them in moments big and small, granting access, tools, and resources to take on their biggest challenges and reap the greatest rewards.

  • We Have also made a difference in the lives of our people, providing a culture of learning and collaboration, and helping them with what they need to succeed and thrive.
  • We have their backs as they grow their skills, conquer new challenges, or even take time to spend with their family or community.

    And when they Are ready to take on a new career path, we- re right there with them, giving them the guidance and momentum into the best future they envision.

  • Because we believe that the best way to back our customers is to back our people.
  • The powerful backing of American Express.
  • Don't make a difference without it.
  • Don't live life without it.
  • JOB DESCRIPTION :

  • Provide superior customer experience on calls to American Express Card Members.
  • Provide alternatives and apply superior Service
  • Call handling skills to ensure best possible solutions and FCR to card members.
  • Deliver to the Employees, Customer and Shareholder metrics as per goals. Adherence to quality and compliance guidelines.
  • Ability to take quick decisions and respond to Customer inquiries
  • 2-3 yrs of prior experience in inbound calling process.
  • Customer service background.
  • Able to work in 24 / 7 environment
  • QUALIFICATION :
  • Graduate.
  • Graduate.
  • Strong Interpersonal, Communication and Listening Skills.
  • Customer Focused, with Strong Ability to resolve Customer Issues and Effectively Address Service in all Situations.
  • Demonstrated Dependability / Self Motivating Skills.
  • Change Management Ability.
  • Demonstrated Ability to Work effectively within a Team Environment as well as independently.
  • Proven Analytical and Problem Solving with a strong attention to Detail
  • Schedule (Full-Time / Part-Time) : Full-time

    Job type- Permanent

    Industry Type - Customer Care

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