Job Description :
This is a Band 28 requisition.
Why American Express?
There- s a difference between having a job and making a American Express has been making a difference in people- s lives for over 160 years,backing them in moments big and small, granting access, tools, and resources to take on their biggest challenges and reap the greatest rewards.
We Have also made a difference in the lives of our people, providing a culture of learning and collaboration, and helping them with what they need to succeed and thrive.
We have their backs as they grow their skills, conquer new challenges, or even take time to spend with their family or community.
And when they Are ready to take on a new career path, we- re right there with them, giving them the guidance and momentum into the best future they envision.
Because we believe that the best way to back our customers is to back our people.
The powerful backing of American Express.
Don't make a difference without it.
Don't live life without it.
JOB DESCRIPTION :
Provide superior customer experience on calls to American Express Card Members.
Provide alternatives and apply superior Service
Call handling skills to ensure best possible solutions and FCR to card members.
Deliver to the Employees, Customer and Shareholder metrics as per goals. Adherence to quality and compliance guidelines.
Ability to take quick decisions and respond to Customer inquiries
2-3 yrs of prior experience in inbound calling process.
Customer service background.
Able to work in 24 / 7 environment
QUALIFICATION : Graduate.
Strong Interpersonal, Communication and Listening Skills.
Customer Focused, with Strong Ability to resolve Customer Issues and Effectively Address Service in all Situations.
Demonstrated Dependability / Self Motivating Skills.
Change Management Ability.
Demonstrated Ability to Work effectively within a Team Environment as well as independently.
Proven Analytical and Problem Solving with a strong attention to Detail
Schedule (Full-Time / Part-Time) : Full-time
Job type- Permanent
Industry Type - Customer Care
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