BE IT / Diploma in IT or Engineering Field. Professional certifications like MCSE, VMware, RHCE etc. will be a definite plus.
Experience : 3 to 5 Years
Good Communication Skills Oral and Written, Problem solving attitude and Ability to handle customer situations.
Domain expertise (any 2) Microsoft Solutions AD / Exchange / OS365 / MS SQL, Virtualization, IT Security AV / AS / DLP / SIEM, Firewall, Backup and Storage.
Roles Responsibilities :
Technical Support Engineer is responsible for providing technical support services to customers on assigned products and solutions from TecPact.
This is a customer facing role and require daily visits to customer places as per the requirement.
Installation, Configuring and troubleshooting at the customer premises WIN / Linux Environment.
Firewall Management Installation, Configuration, Management, Policy Setting etc.
Infrastructure Assessment Server Utilization, Application requirement, Storage Architecture, Virtualization models etc.
Ability to Independently monitor, network, systems, Internet, WAN, wireless, VPN security etc.
Analyze technical problems respond to the customer complaints by taking remote, field visit or on a tele call.
Maintaining a log of all support issues and their status and Report to customer and Manager.