Qualifications and Experience :
The candidate will be providing technical support for the Microsoft DNS, DHCP, SMB, Direct Access, TCPIP, Network Policy server, and Wireless Technologies.
Network support engineer acts as the primary technical contact, and delivers technical troubleshooting and problem resolution for Corporate Customers including issues escalated to the highest level of management
Collaborate on cross-team and cross-product technical issues by working with resources from other groups as needed to resolve customer issues
Collaborates with Technical Leads and escalation resources when appropriate
The candidate will provide technical support including product technical training to peers as appropriate
Candidate must be able to manage critical issues by setting customer expectations, devising and implementing action plans, and professionally communicating to all parties involved.
may involve trouble shooting custom code.
Basic Qualifications :
Strong knowledge and experience in Windows , DHCP, DNS, TCPIP, Active Directory
Experience in server-side Administration and Troubleshooting
Basic understanding of tools like Netmon is a definite plus.
Problem Solving and Troubleshooting Skills - Thinking logically and demonstrating use of available resources Excellent and demonstrated customer service skills