Engineer, Incident and Problem Management
Colt Technology Services
Gurgaon, In
2d ago
source : SuccessFactors

Colt provides network, voice and data centre services to thousands of businesses around the world, allowing them to focus on delivering their business goals instead of the underlying infrastructure.

  • Management and liaison with, third parties partners, vendors and datacentres-to ensure the satisfactory and prompt resolution of customer incidents and service requests on a 24 / 7customer support environment.
  • Interaction with Colt customers and understand the service and business impact.
  • Providing Incident support on customer tickets to account Managers and work with support teams for the faster resolution of the Incident and customer requests.
  • Drive improvements in customer relationships and delivery of customer excellence across the team
  • Responsible for the integrity of the data within the Incident recording system and providing high quality information to other support teams.
  • Working closely with vendors and other licence operators for their solution of incident’s.
  • Efficient communication process with the customer with respect to customer segmentation
  • Liaison with customer to keep them informed on the progress for their incident / service request.
  • Customer notification on changes and planned works.
  • Liaison with other Colt team and solve customer incidents.
  • Incident Report creation and answering customer queries post incident.
  • Quick relation of customer incidents to any ongoing major network fault

    What we offer :

    Colt is a growing business that is investing in its people. We offer skill development, learning pathways and accreditation to help our people perform at their best, regardless of role and location.

    In addition to offering competitive salaries and incentive plans, a range of benefits and local rewards packages are offered to staff.

    Colt recognises the importance of a work life balance.

    Some benefit examples are :

  • Flexible working and relaxed dress code
  • Two days annually to spend on volunteering opportunities
  • Pension and insurance options
  • Access to a virtual business school for on-going learning
  • Business mentoring
  • Discounts with local hospitality and retail providers
  • We strongly encourage candidates of all different backgrounds and identities to apply. We are committed to making Colt an inclusive and supportive workplace

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