Client Account Data, Oversight Manager (EMEA)
Credit Suisse
Pune, Pune, India
4d ago

We Offer

Account Data team is a part of the Data Services department and is a critical function within Operations. The primary responsibility of this team would be setting up accounts for customers in multiple CS systems, clearing exceptions to ensure data quality is maintained and making amendments based on user request, post performing due diligence.

Any breach would lead to potential losses, reputational risk and may also result in regulatory and client impact. Production for this function in Pune is outsourced to a 3rd party Vendor.

This job requires you to work within tight deadlines, putting your ability to think, act fast and raise quickly to test.

Your typical day would involve providing management oversight to the vendor production team. The activities include :

  • Ensure the team meets or exceeds its production SLA, KRI and KPI targets and handle any issues from the business
  • Review and approval of critical business tasks and sign-offs of the end of day checklist
  • Drive the delivery of strategic and regulatory projects that impacts client data and faces-off with the Business and IT
  • Conduct daily huddles with the team to gather inputs, provide direction and set priorities
  • Re-engineer or improve processes to strengthen control, increase efficiencies, reduce pin points, meet regulatory / audit requirements
  • Act as the relationship manager owner for our 3rd party vendors for this function
  • Establish strong working relationships with the global partners, understand their businesses requirements and provide solutions
  • You have Bachelor Degree in Business, Finance or related field Managerial skills - people and process management
  • You have 12+ Years in financial services / Investment Banking experience is required.
  • You have Reference Data Management experience is preferred
  • You have excellent customer service skills
  • You have the ability to work well within teams as well as an individual contributor
  • You are a self starter capable of working in a demanding environment
  • You are proficient analytical skills
  • You have attention to detail is critical
  • You have contribution to the process optimization, participating inimprovements in execution and quality reviews is required
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