General Manager - ORAT
GMR Group
Hyderabad, IN
3d ago

General Manager - ORAT

Date : 27-Apr-2022

Location : Hyderabad, IN

  • location-inline display : inline;
  • Company : GMR Enterprises Pvt Ltd GMR Group


    Develop ORAT strategy, lead the function and know how required for operation readiness of new facilities. Plan & review testing of equipment and trials to identify gaps and ensure training mechanism is in place to bridge the gap.

    Ensure timely execution of work and commissioning of infrastructure within deadlines. Overall responsible for timeless transition.

    Also responsible for ensuring all legal and regulatory compliances related to project execution.

    Lead the effective implementation, monitor and audit the Operations SLA of Ground Handling Agencies. Monitoring the compliance to the objective quality of service parameters of AERA guidelines & recommendations.


    Key Performance Indicators

    ORAT strategy, planning and trials. Review trials outcomes. Identify existing gaps and ensure training mechanism is in place to bridge the gap

    Completion Timeline

    Ensure communication, framework and decision making are well established related to project expansion / ORAT projects


    Documentation of agreed plans, develop SOPs, work instructions regarding ORAT activities

    SOPs / Workflows

    Ensure all legal and regulatory compliances related to project execution

    of compliance

    Ensure engagement of internal & external Stakeholders, communication & involvement ORAT / timeless transition deliverables

    No of structured meetings


    Key Performance Indicators

    Ensure GHA Ops SLA implementation and monitoring under Aviation services

    No of Ops SLAs

    Monitoring of Into plane Fueling & Inflight catering operations and ensure service providers are meeting SLAs & operational KPIs

    No of Ops SLAs

    Monitoring of Baggage Handling Operations of GHA to meet KPIs and recommend improvement actions

    KPI Vs actual

    Auditing the process compliance related to GH Ops, ITP and Catering

    No of Audits & closures

    Monitoring quality service parameters as per AERA guidelines & recommendations

    Service parameters

    Monitoring the subjective requirements as per IATA / OMDA guidelines

    Ensure initiation, execution and closure of all expansion projects / infrastructures within timelines in line with operational requirement.


    Ensuring the availability of PRM facilities at airport

    Provide Leadership, Support and guidance for support functions

    Meeting regulatory norms

    No of issues resolved


  • CISF
  • Customs & Immigrations
  • In Flight Catering companies
  • Fuel Companies
  • Ground Handlers

  • AOCC / TOPS / ASO / CFL / ARFF /
  • Project Management, Master Planning
  • Technical Services
  • IT / ARFF
  • Airline Marketing
  • Business Development, Corporate Communications

  • Directly responsible for departmental budget of approx. Rs. 2 Crs
  • Monitoring projects with approx. cost of Rs. 5500 / Cr

  • Direct Reports- 2-3 members with team size of 8 to 10.
  • Indirect Contract staff of GH agencies- 150-200

  • Post Graduate / Bachelor / MBA, Specific Aviation Degree / Diploma. Preferably aviation specialization / IAP

    Over 20 yrs. of relevant work experience in aviation sector


  • Accountability
  • Terminal Operations
  • Escalators and Elevators
  • Air Conditioning
  • Baggage Handling Systems
  • Airside Operations
  • Learning Ability
  • Making & Navigating proposals
  • Innovation
  • Determination(Contextual and Flexible)
  • Managing Change and ambiguity by creating Win-Win
  • Scanning, Networking & External orientation
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