Key skills required for the job are :
Transition Management-L1 (Mandatory)
ITIL - IT Asset Management-L1
Responsible for the execution of the day-to-day operational activity with other team.
Performance review of the Accounts
Responsible for the delivery of ITAM KPI and SLA
Responsible for successful closure of the Audit queries and maintaining the Audit trails.
Reviewing the ITAM team on the performance metrics.
Identifying and Highlighting the risks
Responsible for the providing the Accurate billing data.
Ensure that all the ARC / RRC billing is done as per the schedule.
Interaction with the Onsite AM team, Tower leads and ADH to maintain the CMDB accuracy and process adherence.
Active participation in the new projects in the accounts to understand the ITAM scope.
Good exposure of CMDB tools like Remedy, Service Now, HP UCMDB.
Knowledge on the IT Asset Management Lifecycle process
Good understanding on the CMDB
Good understanding on Contract Management
Understanding of the various GIS Service models / RU s
Responsible for driving the SLA / KPI Reports of ITAM specified in the contract.
Mandatory Skills : Transition Management
Desirable Skills : ITIL - IT Asset Management
Language Skills : English Language