Transition Manager-L5.1
Wipro Limited
10d ago
source : Shine

Key skills required for the job are :

  • Transition Management-L1 (Mandatory)
  • ITIL - IT Asset Management-L1
  • Responsible for the execution of the day-to-day operational activity with other team.
  • Performance review of the Accounts
  • Responsible for the delivery of ITAM KPI and SLA
  • Responsible for successful closure of the Audit queries and maintaining the Audit trails.
  • Reviewing the ITAM team on the performance metrics.
  • Identifying and Highlighting the risks
  • Responsible for the providing the Accurate billing data.
  • Ensure that all the ARC / RRC billing is done as per the schedule.
  • Interaction with the Onsite AM team, Tower leads and ADH to maintain the CMDB accuracy and process adherence.
  • Active participation in the new projects in the accounts to understand the ITAM scope.
  • Good exposure of CMDB tools like Remedy, Service Now, HP UCMDB.
  • Knowledge on the IT Asset Management Lifecycle process
  • Good understanding on the CMDB
  • Good understanding on Contract Management
  • Understanding of the various GIS Service models / RU s
  • Responsible for driving the SLA / KPI Reports of ITAM specified in the contract.
  • Mandatory Skills : Transition Management

    Desirable Skills : ITIL - IT Asset Management

    Language Skills : English Language

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