Systems Support Analyst 4
Wells Fargo
Bengaluru, Karnataka, India
4d ago

About Wells Fargo

Wells Fargo & Company (NYSE : WFC) is a leading global financial services company with $2.0 trillion in assets and offices in over 37 countries.

Founded in 1852 and headquartered in San Francisco, Wells Fargo provides asset management, capital raising and advisory, financing, foreign exchange, payments, risk management, and trade finance services to support customers who conduct business in the global economy.

At Wells Fargo, we want to satisfy our customers' financial needs and help them succeed financially. We also value the viewpoints of our team members and encourage them to be their best.

Join our diverse and inclusive team where you will feel valued and inspired to contribute your unique skills and experience.

We are looking for talented people who will put our customers at the center of everything we do. Help us build a better Wells Fargo.

It all begins with outstanding talent. It all begins with you. Learn more at our International Careers website .

Market Job Description

About Enterprise Global Services

Enterprise Global Services (EGS) enables global talent capabilities for Wells Fargo Bank NA., by supporting over half of Wells Fargo's business lines and staff functions across Technology, Business Services, Risk Services and Knowledge Services.

EGS operates in Hyderabad, Bengaluru and Chennai in India and in Manila, Philippines.

Department Overview

Payments, Virtual Solutions, and Innovation / Community Bank Technology within the Enterprise Information Technology business provides strategic technology solutions to the both the PVSI and Community Banking lines of business, including application design, development, and support.


  • This position within the Hogan CIS team is responsible for researching and responding to problem tickets assigned to CIS;
  • monitoring, researching and responding to questions received in the Hogan CIS Production Support mailbox, Build and UT of the enhancement projects.

    The Hogan CIS team works with all Hogan applications, applications outside of Hogan and various business lines.


    Duties for this position include but are not limited to :

  • Research Hogan CIS inquiries and / or problem tickets, including research and response to questions and inquiries received in the Hogan Production Support mailbox
  • Updating SharePoint site with status of issues and problem resolutions
  • Support Project development efforts related to CIS and other miscellaneous projects assigned to Production Support
  • Perform development testing validations to promote code to production.
  • Support adhoc tasks like data requests and resolving non-critical production issues.
  • Qualifications

  • Technology oriented B.E / B Tech Degree or equivalent advanced degree.
  • 7 or more years of experience in HOGAN CIS functionalities
  • Understand the various functionalities of the CIS processing to ascertain the deviation in the current process
  • 7 or more years of experience in programming using COBOL, JCL, IMS, DB2, VSAM.
  • Good working experience on mainframe utilities like sort, REXX, fileaid, endeavor / changeman easytrieve..etc
  • Good working experience on debugging tools like Xpediter, abend aid..etc
  • Good experience in leading small to medium project by providing technical leadership.
  • Analytic and excellent organizational skills
  • Excellent communication skills
  • Proactive and can work independently
  • Qualifications

  • Good understanding of other HOGAN modules like HOGAN IDS
  • Understanding of Agile / scrum / Kanban
  • We Value Diversity

    At Wells Fargo, we believe in diversity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national or ethnic origin, age, disability, religion, sexual orientation, gender identity or any other status protected by applicable law.

    We comply with all applicable laws in every jurisdiction in which we operate.

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