Product Specialist
7d ago
source : Shine

Job Details : Assists clients in the implementation of technical systems, software, or solutions.Evaluates client needs, develops configurations that support business processes, and tests and troubleshoots final system setups.

Provides training and end-user support during and after the implementation process.Provides product related demos to new and existing clientsRespects, understands, and performs the necessary quality checks of the system recommended on the implementation.

Works on site and remotely to implement and support the Infionic ProductsPopulate excel based templates to enter boot strap data and configurationsSupport the unique configuration at each customer siteTesting the new versions of the product as and when requiredOrganizes, convenes and documents regular client and internal project team meetings throughout implementation and post go-

liveMaintains a professional and courteous manner with clientsResponses to clients in a timely and attentive mannerCommunicates clients concerns and future needs to Infionic Team QualificationRequires a bachelors degreeExcellent verbal communications and written communication skillsExcellent organizational and interpersonal skillsStrong analytical skillsAbility to plan, organize and prioritize multiple projects to independently meet deadlines and complete tasks in an accurate mannerAbility to work collaboratively and effectively with diverse staff, colleagues, and clientsDemonstrated skill in accurate record keeping with strict attention to detail, organize and maintain efficient files and recordsAbility to use discretion, exercise good judgment and resourcefulness, tact, diplomacy and maintain strict confidentialityDemonstrated skill in expressing ideas clearly and effectively

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