Technical Support Engineer
Cerner Corporation
Karnataka, Bangalore, India
1d ago

Job Description

As a Technical Support Engineer in Cerner, you will proactively monitor system and application alarms, investigate, analyze, resolve or escalate alarms and service requests.

In this role, you will be working on front end (windows server), back end (UNIX based servers), middleware and database of client systems.

You will prioritize and manage work queue in accordance with service level agreements, document investigation and issue resolution, triage issues to appropriate second-

level resources for resolution.

Basic Qualifications

  • Bachelor's or Master’s Degree in Computer Science, Computer Engineering, Software Engineering or related field
  • At least 1 year of experience of operating systems like Linux, Windows, VMS, HPUX or AIX and also open for freshers
  • Expectations

  • Willing to work in shifts, additional or irregular hours (Night Shifts) as needed and allowed by local regulations
  • Work in accordance with corporate and organizational security policies and procedures, understand personal role in safeguarding corporate and client assets, and take appropriate action to prevent and report any compromises of security within scope of position
  • Perform other responsibilities as assigned
  • Additional Information

    All employees must be legally authorized to work in the country where the position is located. Work visa sponsorship is not available for this position.

    Relocation Assistance Available

    Yes - Domestic / Regional

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