Analyst - GBS Process Excellence | Fortune 500 CPG Firm | 8-12 years
Odd And Ends
Hyderabad
6d ago

Hyderabad Business Services is a major GBS Hub. We need to build an Ecosystem enabling the actual service delivery teams.

Role and Responsibilities :

  • Work with the Process Excellence leader to support all Process Excellence, Service Management and Governance activities of the Hyderabad Business Services.
  • Measure and report performance metrics, KPIs and SLAs across operations
  • Implement visual management across the delivery floor with PEP messaging and relevant metrics
  • Support automation framework for the site
  • Support Six Sigma DNA build
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